Retail Channel Support Specialist

Abdul Latif Jameel comprises diversified businesses with deep roots in the Middle East, North Africa, and Turkey (MENAT region). Strong networks and long-established relationships make us a powerful partner, opening doors for those who want to do business in the region. Our businesses represent some of the world’s leading brands, earning us their trust and building long-lasting and mutually beneficial relationships. Our commitment to anticipate and support our partners’ needs has driven our success. From our modest beginnings 75 years ago as a small trading business and then a Toyota distributorship in Jeddah, Saudi Arabia, we have established an extensive operations infrastructure, built the largest vehicle distribution network in Saudi Arabia, and, along the way, we have accumulated comprehensive automotive expertise throughout the region. Applying our vast experience in the automotive sector, we’ve used our expertise and operations infrastructure to diversify into new sectors that contribute to the ‘infrastructure of life’ in the MENAT region. Financial Job Dimensions Degree of supervision Supervision over Operation activities. Purpose of the Job To support retail channel operations by ensuring smooth system functionality, assisting retail users with IT-related issues, and coordinating with internal IT teams to resolve incidents and maintain service continuity across retail touchpoints. Key Accountabilities: Description Respond to retail user issues related to systems, applications, and tools Log, track, and follow up on reported incidents in the service management system monitor performance and availability of retail systems and applications Identify and report system disruptions or performance issues Coordinate with IT teams to minimize downtime and service interruptions Maintain accurate records of incidents, requests, and resolutions Prepare basic reports on recurring issues and system performance trends Support root cause analysis by providing incident details Job Context - The Job Holder must have the ability to organize, plan, monitor all operations related to Dispatch Operations. . Minimum Qualifications Bachelor’s degree in business Minimum Experience 2-3 years of experience Languages English and Arabic Special Certifications / Membership Toyota Way, TBP, MS Office Basic. Why Work for Us? With a truly international footprint and more than three quarters of a century of commercial success behind us, we are today, not only a leading employer across the Middle East, North Africa and Turkey (MENAT) region, but also offer exciting opportunities worldwide, from Chile to Japan, from the UK to Australia. Our values guide the way we work with our business partners, within our communities, and with each other. Through Respect, Innovation, a Pioneering Spirit, and Empowerment, we are proud of our culture which sees ideas blossom, people thrive and successes flourish. publication ends on 16 Nov 2026