Support Services Manager

Company Description Al-Ruwais Contracting Company is a key contributor to Saudi Arabia’s Vision 2030, focusing on large-scale infrastructure transformation across the Kingdom. Established in 2015, the company has grown into a trusted partner for strategic government projects, supported by a workforce of more than 2,500 professionals. Al-Ruwais specializes in high-security and mission-critical infrastructure, including border crossings, military airbases, sports facilities, and major municipal developments. Projects are delivered with a strong emphasis on precision, on-time completion, and adherence to rigorous safety standards. The client portfolio includes Riyadh Municipality, the Ministry of Sports, Border Management Authority, defense sector projects, and other leading government entities. Role Description The Support Services Manager is a full-time, on-site role based in Riyadh, Saudi Arabia. This role oversees and coordinates key support functions such as facilities management, administrative services, logistics, and office operations to ensure smooth daily functioning across project sites and corporate offices. The Support Services Manager is responsible for planning and implementing service schedules, managing vendor relationships, ensuring compliance with safety and security protocols, and optimizing support processes to meet project requirements. Day-to-day tasks include supervising support staff, monitoring service performance, resolving operational issues, preparing regular reports for senior management, and collaborating with project, HR, and finance teams to align support services with organizational goals. The role also involves contributing to continuous improvement initiatives and maintaining high standards of service delivery in a fast-paced, mission-critical environment. Responsibilities • Prepare operating plans and annual budgets • Develop support services policies and procedures, and standardize ways of working • Oversee the company’s properties, facilities, buildings and offices • Manage lease, maintenance, cleaning, security and safety contracts • Oversee preventive and corrective maintenance of buildings • Inventory assets and properties regularly and keep their records up to date • Follow up on issuing and renewing government licenses and permits, insurance policies and service contracts within set timeframes before they expire • Manage vehicle operating costs and fuel consumption • Provide transport and logistics needs for projects • Monitor spending within the approved budget and submit regular reports to management Qualifications • Bachelor’s degree in Business Administration or Supply Chain and Logistics, or equivalent • 5 to 8 years of experience in operations management or support services • Prior experience in contracting, facilities management or operations and maintenance is strongly preferred Skills and abilities • Strong leadership skills and experience managing multidisciplinary teams • Strategic and operational planning, and the ability to manage priorities • Data analysis, reporting and KPI measurement skills • Full knowledge of the relevant government regulations and requirements