In Room Dining Assistant Manager

Why Join Us? At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences. About Rosewood Doha: Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests. Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations. Our Associate Experience: We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes: • A competitive salary and benefits package • High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl • A birthday day off (because your milestones matter!) • Personalized development plans and continuous learning opportunities to support your career journey These benefits reflect our commitment to creating an environment where you thrive – professionally and personally – while building a meaningful career with us. Your Role: Guest satisfaction • Ensures that all associates deliver the brand promise and provide exceptional guest service at all times. • Ensures that associates also provide excellent service to internal customers in other divisions as appropriate. • Spends time in public areas observing associate-guest interaction and talking with guests, coach associates in guest service skills as necessary. • Ensures that all guest and internal customer complaints are resolved in a quick and efficient manner. • Maintains positive guest and colleague interactions with good working relationships. Finance / Administration • Assist IRD manager monitoring the F&B Cost to ensure it is in line with budget, prepare to take action for any variations. • Assist IRD manager ensuring that the outlet is running efficiently, including the correct stock levels for all areas, including front and back of house. • Assist IRD manager managing all areas of business and T&C administration as required, ensuring all Rosewood policies are adhered to and upheld, including, but not restricted to; Associate reviews, return to work forms, holiday forms, stocktaking, disciplinary paperwork. • To ensure that all departments within your control are operating to appropriate manpower/productivity ratios as agreed with the IRD Manager. Operations In Room Dining • Ensure the delivery of brand promise and provides exceptional guest service at all times. • Provide excellent service to internal customers in other departments as appropriate. • Maintains positive guest and colleague interactions with good working relationships. • Establish a rapport with guests maintaining good customer relationships. • Empower team to provide excellent customer service within guidelines, strive to improve service performance and provides constructive feedback. • Assist to ensure that the outlet is operated in line with maximising profit while delivering on the brand promise. • Respond to the results of the Consumer Audit and ensures that the relevant changes are implemented. • Monitor actual and projected sales on daily basis. Review meal period covers, room capture ratios and average check to ensure revenue goals are met or exceeded. Identifies and addresses opportunities as needed. • Ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information. • Support and assist with new concepts and promotions. • Provide feedback on menu sales trends to In Room Dining Manager, Executive Assistant Manager – Food and Beverage and Executive Chef • Work closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. • Understand and manage the flow of service during Breakfast, Lunch and Dinner service periods and flex role as and when required. • Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations, up sell alternatives and provide training and maintain knowledge • Monitor outlet maintenance and report any issues and repairs that may need to be carried out • Assist in conducting monthly inventory checks on all operating equipment and supplies. • Develop cleaning schedules and ensures associates follow them and keep their work areas clean and sanitary • Participate as needed in the interviewing and hiring of In Room Dining, Employee Dining Room Associates • Use all available on the job training tools for associates, supervises on-going training initiatives and conducts training when appropriate. • Communicate performance expectations in accordance with job descriptions for each position and monitors progress. • Participate in performance appraisal process, coaches and counsels associates and handles progressive disciplinary procedures as required. • Ensure that the outlet is kept clean and organized. • Assign duties and responsibilities to associates in accordance with work requirements. • Assist the Kitchen department on daily operations and quality control if appropriate. • Ensures that daily amenities order is carried out in timely fashion and supervises the delivery to rooms according to hotel standards. • Complete daily paperwork and records for relevant service period. • Is a hands-on Manager and is present at all times within the outlet. • Ensure the outlet has the necessary equipment before the start of each service and that are handled carefully avoiding abuse and minimizing breakage. • Mentors direct reports. • Oversee the punctuality and appear

Guest satisfaction: Ensures that all associates deliver the brand promise and provide exceptional guest service at all times. Ensures that associates also provide excellent service to internal customers in other divisions as appropriate. Spends time in public areas observing associate-guest interaction and talking with guests, coach associates in guest service skills as necessary. Ensures that all guest and internal customer complaints are resolved in a quick and efficient manner. Maintains positive guest and colleague interactions with good working relationships. Finance / Administration: Assist IRD manager monitoring the F&B Cost to ensure it is in line with budget, prepare to take action for any variations. Assist IRD manager ensuring that the outlet is running efficiently, including the correct stock levels for all areas, including front and back of house. Assist IRD manager managing all areas of business and T&C administration as required, ensuring all Rosewood policies are adhered to and upheld, including, but not restricted to; Associate reviews, return to work forms, holiday forms, stocktaking, disciplinary paperwork. To ensure that all departments within your control are operating to appropriate manpower/productivity ratios as agreed with the IRD Manager. Operations: In Room Dining – Ensure the delivery of brand promise and provides exceptional guest service at all times. Provide excellent service to internal customers in other departments as appropriate. Maintains positive guest and colleague interactions with good working relationships. Establish a rapport with guests maintaining good customer relationships. Empower team to provide excellent customer service within guidelines, strive to improve service performance and provides constructive feedback. Assist to ensure that the outlet is operated in line with maximising profit while delivering on the brand promise. Respond to the results of the Consumer Audit and ensures that the relevant changes are implemented. Monitor actual and projected sales on daily basis. Review meal period covers, room capture ratios and average check to ensure revenue goals are met or exceeded. Identifies and addresses opportunities as needed. Ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information. Support and assist with new concepts and promotions. Provide feedback on menu sales trends to In Room Dining Manager, Executive Assistant Manager – Food and Beverage and Executive Chef. Work closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. Understand and manage the flow of service during Breakfast, Lunch and Dinner service periods and flex role as and when required. Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations, up sell alternatives and provide training and maintain knowledge. Monitor outlet maintenance and report any issues and repairs that may need to be carried out. Assist in conducting monthly inventory checks on all operating equipment and supplies. Develop cleaning schedules and ensures associates follow them and keep their work areas clean and sanitary. Participate as needed in the interviewing and hiring of In Room Dining, Employee Dining Room Associates. Use all available on the job training tools for associates, supervises on-going training initiatives and conducts training when appropriate. Communicate performance expectations in accordance with job descriptions for each position and monitors progress. Participate in performance appraisal process, coaches and counsels associates and handles progressive disciplinary procedures as required. Ensure that the outlet is kept clean and organized. Assign duties and responsibilities to associates in accordance with work requirements. Assist the Kitchen department on daily operations and quality control if appropriate. Ensures that daily amenities order is carried out in timely fashion and supervises the delivery to rooms according to hotel standards. Complete daily paperwork and records for relevant service period. Is a hands-on Manager and is present at all times within the outlet. Ensure the outlet has the necessary equipment before the start of each service and that are handled carefully avoiding abuse and minimizing breakage. Mentors direct reports. • Oversee the punctuality and appearance.