Fixed Income & Collateral Operations Manager

Job Title: Fixed Income & Collateral Operations Manager Department: Treasury Operations Reporting to: Senior Manager Role Purpose: Global Markets Operations is organized in product teams - Foreign Exchange and Money Markets, Fixed Income & Collateral, Islamic Financial Markets, Cross Product Services and Clearing Operations. • Ensure the smooth running of the Operations teams making sure an appropriate structure exists below the management level and that succession planning is in place • Assist to maintain high standards of control and minimal operational loss incidents • Execute formalized strategy on how GM Ops can bring greater value to the operations function • Assist to deliver on anticipated efficiencies from projects • Ensure consistent procedures are being followed and build capability to absorb business growth • Continue to improve processes and realize efficiency savings. Conduct root cause analysis on repetitive process exceptions and implement fixes • Compile appropriate metrics to monitor controls, productivity and service levels • Recruit/train staff as required • Establish materials, training programmes etc to ensure specialist product and process knowledge can be retained and handed on appropriately to new staff • Work with IT to implement both strategic and tactical change programmes • Adhere to KRI & KPI targets as set by Global Operations Management • Develop and enhance Client Service Operating Model Accountabilities: Impact on the Business • Ensure compliance with all regulatory requirements • Maintain a strong control environment • Support delivery of market-led initiatives • Maximise efficiency of BAU processes • Delivery of excellent service levels to clients Leadership and Teamwork • Point of escalation for operational issues for clients and the front office • Develop strong relationships with Clients and Business Partners Business Strategy & Global Focus • Understand and drive the implementation of business strategy for GM Ops • Support the setup of Business objectives for the team in line with the Strategic goals Operational Effectiveness & Control • Adherence to SAB Control standards • Support formal escalation framework across all aspects of Operations, including day to day operational risks and systemic risks • Partner with Audit and Compliance to resolve Audit items, deliver prompt resolution & actions, and take ownership where appropriate. Liaise with relevant Business stream to provide updates and transparency • Ensure that all SOP, Audit and Regulatory Controls and requirements are met at all times Customers / Stakeholders • Ultimate accountability for ensuring the client service are of the highest standard. • Develop the client culture and ensure the importance of strong client service is understood and aspired to by all. Knowledge & Experience / Qualifications • Bachelor’s degree in Accounting/Finance • Professional certification in Treasury products/Securities Services is preferred • Advanced understanding in FX, Money Market and Derivatives trade life cycle. • Advanced understanding in Global Markets Operations processes • Added advantage would be prior experience of Fixed Income Operations • Strong awareness and appreciation to operations risk and control and exception management • Strong communication skills with the ability to manage relationships across an organization

Bachelor’s degree in Accounting/Finance. Professional certification in Treasury products/Securities Services is preferred. Advanced understanding in FX, Money Market and Derivatives trade life cycle. Advanced understanding in Global Markets Operations processes. Added advantage would be prior experience of Fixed Income Operations. Strong awareness and appreciation to operations risk and control and exception management. Strong communication skills with the ability to manage relationships across an organization.

Ensure the smooth running of the Operations teams making sure an appropriate structure exists below the management level and that succession planning is in place. Assist to maintain high standards of control and minimal operational loss incidents. Execute formalized strategy on how GM Ops can bring greater value to the operations function. Assist to deliver on anticipated efficiencies from projects. Ensure consistent procedures are being followed and build capability to absorb business growth. Continue to improve processes and realize efficiency savings. Conduct root cause analysis on repetitive process exceptions and implement fixes. Compile appropriate metrics to monitor controls, productivity and service levels. Recruit/train staff as required. Establish materials, training programmes etc to ensure specialist product and process knowledge can be retained and handed on appropriately to new staff. Work with IT to implement both strategic and tactical change programmes. Adhere to KRI & KPI targets as set by Global Operations Management. Develop and enhance Client Service Operating Model.