IT Site Support Lead – Level 2

IT Site Support Lead (Level 2) – UAE (Onsite) Role Summary VHR is supporting a growing aerospace organisation in the UAE to recruit an experienced IT Site Support Lead (Level 2). This hands-on role will serve as the primary on-site IT contact, delivering Level 2 technical support, managing escalations, and ensuring reliable IT services across production and office environments. Key Responsibilities • Provide Level 2 support for hardware, software, Microsoft 365, network, and user access issues. • Investigate and resolve escalated incidents and service requests. • Support workstations, laptops, printers, peripherals, and local IT infrastructure. • Manage user onboarding, account administration, and equipment deployment. • Coordinate with regional/global IT teams, vendors, and service providers. • Maintain IT assets, documentation, and service records. • Support IT security, compliance, audits, and corporate IT policies. • Identify recurring issues and drive improvements in service delivery. Required Qualifications • 5–10 years of experience in IT support, service desk, or IT operations. • Proven experience providing Level 2 technical support. • Strong knowledge of Windows operating systems and Microsoft 365. • Experience with Active Directory and user account administration. • Knowledge of LAN/WAN, Wi-Fi, and network troubleshooting. • Experience with IT ticketing and incident management systems. • Ability to work independently in a full-time onsite environment. • Strong communication, stakeholder management, and problem-solving skills. Preferred Qualifications • Degree or diploma in Information Technology, Computer Science, or a related field. • Experience supporting manufacturing, industrial, aerospace, or multi-site environments. • Understanding of ITIL principles and IT service management. • Knowledge of endpoint management, cybersecurity, and access controls. This is an excellent opportunity to join a growing aerospace organisation and play a key role in delivering reliable, business-critical IT services within a dynamic operational environment.

5–10 years of experience in IT support, service desk, or IT operations. Proven experience providing Level 2 technical support. Strong knowledge of Windows operating systems and Microsoft 365. Experience with Active Directory and user account administration. Knowledge of LAN/WAN, Wi-Fi, and network troubleshooting. Experience with IT ticketing and incident management systems. Ability to work independently in a full-time onsite environment. Strong communication, stakeholder management, and problem-solving skills.

Provide Level 2 support for hardware, software, Microsoft 365, network, and user access issues. Investigate and resolve escalated incidents and service requests. Support workstations, laptops, printers, peripherals, and local IT infrastructure. Manage user onboarding, account administration, and equipment deployment. Coordinate with regional/global IT teams, vendors, and service providers. Maintain IT assets, documentation, and service records. Support IT security, compliance, audits, and corporate IT policies. Identify recurring issues and drive improvements in service delivery.