Operations Manager

About the Role As Arabian Wanderers expands across multiple countries, we are hiring a driven and experienced Operations Manager to oversee the full operational backbone of the company. This is a senior leadership role that combines strategic thinking with hands-on field presence, ensuring every trip we run — across the UAE and beyond — is executed to the highest standard. Key Responsibilities UAE Field Operations • Hire, train, and allocate freelance guides, astronomers, and yoga instructors across B2C, school, and corporate trips • Be present on the ground to lead large-scale events (school trips, corporate events, and weekends with high guest volumes) • Manage and support the Operations Supervisor in overseeing all backend logistics including transport, 4x4s, helpers, tents, equipment, and food for UAE camping trips Multi-Country Coordination • Coordinate with in-country operations managers in Oman, Jordan, and Socotra regarding their responsibilities across all trips • Ensure consistent standards of quality, safety, and guest experience across all destinations Sales & Product Support • Collaborate with the sales team by providing product training, preparing itineraries, conducting cost analysis, and presenting to corporate clients and schools Quality, Safety & Guest Experience • Establish and enforce procedures for quality, health, and safety across all operations • Consistently gather guest feedback and implement meaningful improvements • Ensure waivers are signed across all trips in every destination Process & Cost Efficiency • Develop and implement SOPs to streamline and automate company operations • Maintain and manage contracts with all third-party suppliers • Keep operational costs as lean and efficient as possible Requirements • Experience in a senior operations or leadership role • Proven ability to manage and develop teams across multiple functions • Experience in the travel, tourism, adventure, or events industry (preferred) • Exposure to multi-country or regional operations (preferred) • Strong organizational and problem-solving skills • Comfortable working in the field and in outdoor environments • Passion for and experience in the outdoors • Confident communicator, able to engage with corporate clients, schools, and diverse teams • Valid driving license • Based in the UAE or willing to relocate • A passport that allows travel to Oman, Jordan, Saudi Arabia and Yemen. What We Offer • Competitive salary based on experience • Equity stake in a fast-growing adventure company • Visa provided • A high-impact role with real ownership and room to grow • The opportunity to help shape the operational foundation of a company expanding across the region

Experience in a senior operations or leadership role. Proven ability to manage and develop teams across multiple functions. Experience in the travel, tourism, adventure, or events industry (preferred). Exposure to multi-country or regional operations (preferred). Strong organizational and problem-solving skills. Comfortable working in the field and in outdoor environments. Passion for and experience in the outdoors. Confident communicator, able to engage with corporate clients, schools, and diverse teams. Valid driving license. Based in the UAE or willing to relocate. A passport that allows travel to Oman, Jordan, Saudi Arabia and Yemen.

UAE Field Operations: Hire, train, and allocate freelance guides, astronomers, and yoga instructors across B2C, school, and corporate trips; Be present on the ground to lead large-scale events (school trips, corporate events, and weekends with high guest volumes); Manage and support the Operations Supervisor in overseeing all backend logistics including transport, 4x4s, helpers, tents, equipment, and food for UAE camping trips. Multi-Country Coordination: Coordinate with in-country operations managers in Oman, Jordan, and Socotra regarding their responsibilities across all trips; Ensure consistent standards of quality, safety, and guest experience across all destinations. Sales & Product Support: Collaborate with the sales team by providing product training, preparing itineraries, conducting cost analysis, and presenting to corporate clients and schools. Quality, Safety & Guest Experience: Establish and enforce procedures for quality, health, and safety across all operations; Consistently gather guest feedback and implement meaningful improvements; Ensure waivers are signed across all trips in every destination. Process & Cost Efficiency: Develop and implement SOPs to streamline and automate company operations; Maintain and manage contracts with all third-party suppliers; Keep operational costs as lean and efficient as possible.