Associate Relationship Manager

Role : Associate Relationship Manager (UAE National Only) Location : Abu Dhabi Role Purpose: To manage a portfolio of small to medium-sized clients and actively source new-to-bank customers within the defined non-for-profit organizations segment, delivering end-to-end relationship support (account onboarding through service execution) while achieving assigned financial targets and ensuring full compliance. Key Accountabilities of the role Business Development & Target Achievement • Actively source and acquire new-to-bank customers within assigned segment. • Build and maintain a pipeline of prospects to support portfolio growth. • Achieve assigned financial targets including: • Liability growth (CASA / Wakala deposits) • Fee income from cash management & transaction banking • Cross-sell ratios • Convert prospects into active banking relationships. • Support marketing and referral initiatives to generate leads. Relationship Management • Manage assigned portfolio of lower-tier clients. • Maintain regular engagement to deepen wallet share and identify opportunities. • Support Regional Manager in larger relationship development. End-to-End Client Handling • Manage complete account opening process (KYC, documentation review, system input, follow-up until activation). • Submit and track all service requests through internal systems. • Coordinate with operations and compliance for smooth execution. • Act as first point of contact for day-to-day client requirements. Compliance & Governance • Ensure adherence to ADIB policies, Sharia requirements, and Central Bank regulations. • Maintain updated KYC/ODD for portfolio & escalate exceptions or complex matters appropriately. Process & Reporting • Maintain updated client records and pipeline. • Document call memos in standard format capturing the contents of the meeting, opportunities for business development and follow-up plan, etc. • Monitor portfolio performance and assist in achieving assigned financial targets. Behavioral Competencies: • Customer Orientation. • Communication. • Quality standards. • Teamwork. • Technical knowledge. • Information Gathering. • Problem Solving. • Initiative & Change. Specialist Skills / Technical Knowledge Required for this role: • Strong documentation accuracy and attention to detail. • Client-facing communication skills. • Ability to manage multiple service requests simultaneously. • Sales orientation with operational discipline. • Time management and follow up discipline. Required experience: • 3-5 years experience of experience in banking (preferably in Corporate or SME segments) • Experience in account opening, documentation review, and service request handling. • Exposure to liability growth, customer acquisition activities, and cash management sales is preferred. • UAE based experience is a must

3-5 years experience of experience in banking (preferably in Corporate or SME segments); Experience in account opening, documentation review, and service request handling; Exposure to liability growth, customer acquisition activities, and cash management sales is preferred; UAE based experience is a must.

Actively source and acquire new-to-bank customers within assigned segment. Build and maintain a pipeline of prospects to support portfolio growth. Achieve assigned financial targets including: Liability growth (CASA / Wakala deposits); Fee income from cash management & transaction banking; Cross-sell ratios; Convert prospects into active banking relationships. Support marketing and referral initiatives to generate leads. Manage assigned portfolio of lower-tier clients. Maintain regular engagement to deepen wallet share and identify opportunities. Support Regional Manager in larger relationship development. Manage complete account opening process (KYC, documentation review, system input, follow-up until activation). Submit and track all service requests through internal systems. Coordinate with operations and compliance for smooth execution. Act as first point of contact for day-to-day client requirements. Ensure adherence to ADIB policies, Sharia requirements, and Central Bank regulations. Maintain updated KYC/ODD for portfolio & escalate exceptions or complex matters appropriately. Maintain updated client records and pipeline. Document call memos in standard format capturing the contents of the meeting, opportunities for business development and follow-up plan, etc. Monitor portfolio performance and assist in achieving assigned financial targets.