Applications CoE and Quality Assurance Senior Manager (2023792)

Job Description Drive Quality Assurance and DevOps excellence across the Applications landscape, ensuring high standards of software quality, reliability, and delivery. Establish and enhance QA frameworks and testing practices while embedding DevSecOps across the delivery lifecycle. Oversee application governance, portfolio tracking, security compliance, data integrity, and audit readiness. Collaborate with cross-functional teams and lead QA and DevOps capabilities to strengthen operational stability and deliver secure, compliant applications. Accountabilities Technical Leadership • Develop and implement effective QA strategies, methodologies, and processes for thorough testing of all applications. • Lead the creation of test plans, test cases, and test scripts; oversee functional, regression, performance, and security testing across all Applications teams. • Establish and enforce QA standards, mandatory quality gates at every SDLC stage, and required release deliverables (Test Strategy, Test Plan, Execution Report, Defect Summary, Production Readiness Sign-off). • Monitor and continuously improve QA process effectiveness through monthly audits and maturity scorecards, and chair Production Readiness Reviews — ensuring no application reaches production without QA sign-off. Defect Management • Establish defect tracking and management processes; analyze and triage defects, facilitate resolution, and ensure timely communication and closure — with monthly reporting on defect density, leakage, aging, and first-time-right release rates. Test Automation • Identify opportunities for test automation, guide the implementation of automated testing frameworks and tools, and embed automated regression suites as mandatory quality gates in CI/CD pipelines . Reporting and Documentation • Prepare and present testing status reports, QA metrics, and test summaries to stakeholders and leadership; maintain proper documentation of testing processes, test cases, and results in a centralized Application Excellence Knowledge Base. • Provide regular reporting on the application portfolio and product release roadmaps — covering portfolio health, release pipeline, key milestones, and risks — to enable informed decision-making by leadership. Risk, Compliance, and Audit Readiness • Identify project risks and potential quality issues; collaborate with stakeholders to develop risk mitigation strategies and ensure compliance with industry regulations, security standards, and data protection requirements (ISO 27001, NIST). DevOps Compliance and Portfolio Tracking • Ensure the DevOps compliance framework is defined and enforced (source control, CI/CD, deployment governance, release management) with monthly compliance scorecards and DORA metrics published to leadership. • Ensure the Application Portfolio Register, lifecycle dashboard, and project/change portfolio tracking are operational, with a monthly Application Excellence Scorecard covering quality, DevOps maturity, security, SoD posture, and operational stability; • Promote and embed Agile practices across the Applications department — championing Scrum, SAFe, and modern delivery methodologies; coaching teams on Agile ceremonies, backlog planning . Collaboration • Collaborate with development teams, product managers, business stakeholders, IT Security, Internal Audit, HRto define testing criteria, align QA and excellence efforts with business and audit goals, and embed quality into every project. Continuous Improvement • Stay updated with industry trends and best practices in QA, DevOps, portfolio management, and application governance; drive continuous improvement initiatives, mentor QA and excellence professionals, and lead the Application Excellence Community of Practice through knowledge-sharing and internal training. Work Environment • Indoors: 100% • Outdoors: 0% • Working Days: 5 Working Days • Days off: 2 Days Off • Working Hours: 8:00 AM – 6:00 PM (1 hour break) Job Requirement Education • Bachelor’s degree in computer science, Information Technology, or a related field is typically required. Experience • Proven experience (7+ years) in Quality assurance and DevOps practices. • In-depth knowledge of quality assurance and DevOps methodologies, processes, and best practices. • Strong knowledge of various testing types, such as functional, regression, performance, and security testing. • Strong leadership skills to lead and manage a QA team. • Excellent communication skills to effectively communicate with cross-functional teams, stakeholders, and project managers. • Experience in test planning, test case creation, and test execution. Ability to prioritize testing efforts based on project requirements and timelines. • Experience in Project Management and EA . Computer Skills • Knowledge of software development methodologies (like Agile, Scrum, Waterfall), programming languages, and frameworks relevant to the organization's tech stack. • Skills in analyzing business requirements and transforming them into technical specifications. • Awareness of networking, hardware, and software infrastructure • Knowledge of security protocols, data protection, and risk management • Understanding of cloud services (like AWS, Azure, Google Cloud) • Proficiency in tools like JIRA, Trello, or Microsoft Project for managing IT projects. Languages • English • Arabic

Bachelor’s degree in computer science, Information Technology, or a related field is typically required. Prove n experience (7+ years) in Quality assurance and DevOps practices. In-depth knowledge of quality assurance and DevOps methodologies, processes, and best practices. Strong knowledge of various testing types, such as functional, regression, performance, and security testing. Strong leadership skills to lead and manage a QA team. Excellent communication skills to effectively communicate with cross-functional teams, stakeholders, and project managers. Experience in test planning, test case creation, and test execution. Ability to prioritize testing efforts based on project requirements and timelines. Experience in Project Management and EA.

Develop and implement effective QA strategies, methodologies, and processes for thorough testing of all applications. Lead the creation of test plans, test cases, and test scripts; oversee functional, regression, performance, and security testing across all Applications teams. Establish and enforce QA standards, mandatory quality gates at every SDLC stage, and required release deliverables (Test Strategy, Test Plan, Execution Report, Defect Summary, Production Readiness Sign-off). Monitor and continuously improve QA process effectiveness through monthly audits and maturity scorecards, and chair Production Readiness Reviews — ensuring no application reaches production without QA sign-off. Establish defect tracking and management processes; analyze and triage defects, facilitate resolution, and ensure timely communication and closure — with monthly reporting on defect density, leakage, aging, and first-time-right release rates. Identify opportunities for test automation, guide the implementation of automated testing frameworks and tools, and embed automated regression suites as mandatory quality gates in CI/CD pipelines. Prepare and present testing status reports, QA metrics, and test summaries to stakeholders and leadership; maintain proper documentation of testing processes, test cases, and results in a centralized Application Excellence Knowledge Base. Provide regular reporting on the application portfolio and product release roadmaps — covering portfolio health, release pipeline, key milestones, and risks — to enable informed decision-making by leadership. Identify project risks and potential quality issues; collaborate with stakeholders to develop risk mitigation strategies and ensure compliance with industry regulations, security standards, and data protection requirements (ISO 27001, NIST). Ensure the DevOps compliance framework is defined and enforced (source control, CI/CD, deployment governance, release management) with monthly compliance scorecards and DORA metrics published to leadership. Ensure the Application Portfolio Register, lifecycle dashboard, and project/change portfolio tracking are operational, with a monthly Application Excellence Scorecard covering quality, DevOps maturity, security, SoD posture, and operational stability; Promote and embed Agile practices across the Applications department — championing Scrum, SAFe, and modern delivery methodologies; coaching teams on Agile ceremonies, backlog planning. Collaborate with development teams, product managers, business stakeholders, IT Security, Internal Audit, HR to define testing criteria, align QA and excellence efforts with business and audit goals, and embed quality into every project. Stay updated with industry trends and best practices in QA, DevOps, portfolio management, and application governance; drive continuous improvement initiatives, mentor QA and excellence professionals, and lead the Application Excellence Community of Practice through knowledge-sharing and internal training.