Sales Manager – Groups

Company Description Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club. Job Description • Meet the sales objectives on a monthly, quarterly and yearly basis. • Solicit groups and banquet business through action plan preparation and execution. • Establish quotes based on group pricing strategy, confirming by written contracts. • Manage RFP inquiries through Lanyon, Cvent and Meeting Broker platforms. • Maintain accounts, contact, activity and business details within Anais. • Work closely with the Catering & Conference Service Department to ensure all details of the contract were delivered and guests depart satisfied. • Prepare weekly, monthly, quarterly and annual reports, as required. • Balance operational, administrative and heartists needs. • Follow departmental policies and procedures. Qualifications • Previous 5-star hotel sales experience is required. • Established contacts with local DMC’s & corporate accounts required. Experience with international groups a plus. • Computer literate in Microsoft Window applications and/or relevant computer applications required. • University/College degree in a related discipline preferred. • Excellent communication skills, both written and verbal required. • Strong interpersonal and problem-solving abilities. • Highly accountable and reliable. • Ability to focus attention on guest needs, remaining calm and courteous at all times.

Previous 5-star hotel sales experience is required. Established contacts with local DMC’s & corporate accounts required. Experience with international groups a plus. Computer literate in Microsoft Window applications and/or relevant computer applications required. University/College degree in a related discipline preferred. Excellent communication skills, both written and verbal required. Strong interpersonal and problem-solving abilities. Highly accountable and reliable. Ability to focus attention on guest needs, remaining calm and courteous at all times.

Meet the sales objectives on a monthly, quarterly and yearly basis. Solicit groups and banquet business through action plan preparation and execution. Establish quotes based on group pricing strategy, confirming by written contracts. Manage RFP inquiries through Lanyon, Cvent and Meeting Broker platforms. Maintain accounts, contact, activity and business details within Anais. Work closely with the Catering & Conference Service Department to ensure all details of the contract were delivered and guests depart satisfied. Prepare weekly, monthly, quarterly and annual reports, as required. Balance operational, administrative and heartists needs. Follow departmental policies and procedures.