Warranty Administrator

The Job Summary The Warranty Administrator is responsible for ensuring customer satisfaction and financial accountability; processing and reviewing warranty claims; verifying eligibility and adhering to Stellantis policies; analyzing repair details, communicating with dealerships and customers, and potentially negotiating claim settlements; maintaining accurate warranty data, identifying trends for process improvement, and ensuring customers receive proper reimbursement. Technical / Job-Specific Competencies 1 Automotive Warranty Governance • Assist the development of the national warranty program framework development. • Assist in crafting comprehensive warranty policies and procedures that align with Stellantis's guidelines, industry standards, and all applicable regulatory requirements. Ensure clarity, consistency, and transparency in defining warranty terms, coverage details, and exclusions. • Distribute a warranty parts scrap list every two months, instructing branches to remove designated parts from storage for handover to a scrap collector. Conduct bi-monthly branch visits to monitor the parts removal process and ensure adherence to guidelines. • Handle the warranty claim administration process, timely claim processing, and adherence to established standards. • Leverage data analytics to identify trends in warranty claims, assess program effectiveness, and identify areas for improvement. • Ensure efficient follow-up on outstanding warranty claims to expedite the resolution process and minimize delays in payments to dealerships and service centers. • Implement a tracking system to monitor warranty parts using tagging methods that include the repair order number, date of replacement, and designated disposal date. • Conduct of regular internal warranty audits on a quarterly basis In order to assess program compliance, identifying areas for improvement, and safeguarding program integrity. 2 Warranty Resources Allocation • Negotiate with parts suppliers to secure the most favorable pricing for warranty repairs, ensuring fair market value while maintaining parts quality. • Perform the meticulous reconciliation of all warranty receivables with corresponding payments, ensuring accuracy and adherence to the established accounting schedule. • Collaborate with the finance team to guarantee payments are processed within agreed-upon service level agreements (SLAs). 3 Precision Documentation & Reporting • Administer the meticulous documentation of all warranty claims, ensuring every claim is accompanied by the necessary supporting documentation, such as repair orders, parts receipts, diagnostic reports, and customer information. • Conduct thorough reviews of claim histories, repair orders, and technical documentation to determine claim validity, identify root causes of warranty failures, and extract valuable insights for program improvement. Leverage this data to track and generate comprehensive monthly reports on key warranty and technical service performance indicators (KPIs). • Ensure all warranty-related documentation adheres to relevant regulations and legal requirements. • Maintain a comprehensive archive of warranty documentation for potential future reference and audits. The Job Profile 1 Educational Qualifications Bachelors in Business Administration or equivalent 2 Professional Certifications ASE Certification; CRM or Warranty Management related certification 3 Experience Minimum 3 years of experience in automotive warranties & claims operation 4 Languages Proficiency Fluency in English & Arabic languages

Minimum 3 years of experience in automotive warranties & claims operation; Bachelors in Business Administration or equivalent; ASE Certification; CRM or Warranty Management related certification; Fluency in English & Arabic languages

The Warranty Administrator is responsible for ensuring customer satisfaction and financial accountability; processing and reviewing warranty claims; verifying eligibility and adhering to Stellantis policies; analyzing repair details, communicating with dealerships and customers, and potentially negotiating claim settlements; maintaining accurate warranty data, identifying trends for process improvement, and ensuring customers receive proper reimbursement.