Call Center Agent – Client Relations

We’re Hiring: Call Center Agent – Client Relations Mohammad ALJASEM Legal Group We are looking for an experienced Call Center Agent who can listen with empathy, reassure clients facing legal concerns, and provide attentive follow-up from their first enquiry through to their consultation at our office. Key Responsibilities • Handle incoming client calls and messages professionally and courteously. • Listen carefully to clients’ concerns and accurately record their contact details and a summary of their enquiry. • Coordinate with legal consultants, follow up on client questions, and communicate responses as directed. • Schedule and confirm consultations, send reminders, and follow up to ensure clients attend their appointments. • Support anxious or upset clients with patience, empathy, and effective de-escalation skills. • Maintain organised records and consistent follow-up so no enquiry is overlooked. Requirements • Fluency in Kuwaiti Arabic is essential. • Previous experience in a call centre or customer service role, preferably within a law firm or legal services environment. • Excellent communication and listening skills, with the ability to build trust and handle sensitive conversations. • Strong coordination, scheduling, and follow-up skills. • Accuracy in recording information and a firm commitment to client confidentiality. How to Apply Send your CV to [email protected], quoting “Call Center Agent” in the subject line.