Logistics Quality Improvement Specialist

Who We Are At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage. Our Global Reach JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint. Learn more about who we are and what we do: https://www.jingdonglogistics.com/ About the role: In this role, you will drive quality management, analyse operational performance, identify process gaps, and lead continuous improvement initiatives to enhance service delivery across transportation, warehousing, and last-mile operations. Job Responsibilities • Systematically sort out and build up the quality standard system, and independently take charge of the full-cycle quality management of one business line, covering quality planning, control and continuous improvement, to ensure that the final delivery quality meets or exceeds expected targets. • Collect, organize and analyze operational data, identify quality issues and potential risks, and produce analytical reports. • Conduct root cause analysis for common operational exceptions (e.g., shipment detention, loss and damage), put forward on-site improvement suggestions, drive responsible parties to implement rectification, and track the effectiveness. • Ensure all business activities in the assigned area comply with the company’s quality standards and participate in operational self-inspections. Establish a regular quality monitoring mechanism, carry out root cause analysis for quality incidents and customer complaints, and promote effective corrective and preventive actions. • Make proactive overall arrangements for planned operational fluctuations (such as holidays, promotion campaigns, government events, extreme weather, etc.), including but not limited to resource coordination, strategy formulation, in-process intervention, result review and experience accumulation. • Respond immediately to unplanned operational fluctuations (such as sudden disasters, public opinion incidents, epidemics, etc.), quickly adjust operational strategies, assess the scope of risk impact, and mobilize operational resources for remediation. • Coordinate recovery from operational anomalies (delivery delays, damaged or soiled parcels, lost shipments and replacements, etc.), handle urgent customer needs escalated by customer service, and mobilize resources to close exception cases. Job Requirements • Education: Bachelor's degree in Logistics, Supply Chain Management, Business Administration, Engineering, or a related discipline. • Work Experience: Minimum 3-5 years of relevant experience in logistics operations, quality management, or operational excellence, preferably within the logistics or supply chain industry. • Industry Knowledge: Strong understanding of end-to-end logistics operations, including transportation, warehousing, and last-mile delivery. Experience in the Saudi logistics market is preferred. • Quality Management: Hands-on experience in quality assurance, operational compliance, root cause analysis, and continuous improvement initiatives. • Data Analysis: Proficiency in Microsoft Excel and data analysis tools, with the ability to monitor operational KPIs and generate performance reports. Power BI knowledge is an advantage. • Problem-Solving: Strong analytical and problem-solving skills, with the ability to identify operational risks and implement effective corrective and preventive actions. • Communication: Strong stakeholder management and cross-functional coordination skills.

Bachelor's degree in Logistics, Supply Chain Management, Business Administration, Engineering, or a related discipline. Minimum 3-5 years of relevant experience in logistics operations, quality management, or operational excellence, preferably within the logistics or supply chain industry. Strong understanding of end-to-end logistics operations, including transportation, warehousing, and last-mile delivery. Experience in the Saudi logistics market is preferred. Hands-on experience in quality assurance, operational compliance, root cause analysis, and continuous improvement initiatives. Proficiency in Microsoft Excel and data analysis tools, with the ability to monitor operational KPIs and generate performance reports. Power BI knowledge is an advantage. Strong analytical and problem-solving skills, with the ability to identify operational risks and implement effective corrective and preventive actions. Strong stakeholder management and cross-functional coordination skills.

Drive quality management, analyse operational performance, identify process gaps, and lead continuous improvement initiatives to enhance service delivery across transportation, warehousing, and last-mile operations. Systematically sort out and build up the quality standard system, and independently take charge of the full-cycle quality management of one business line, covering quality planning, control and continuous improvement, to ensure that the final delivery quality meets or exceeds expected targets. Collect, organize and analyze operational data, identify quality issues and potential risks, and produce analytical reports. Conduct root cause analysis for common operational exceptions, put forward on-site improvement suggestions, drive responsible parties to implement rectification, and track the effectiveness. Ensure all business activities comply with the company’s quality standards and participate in operational self-inspections. Establish a regular quality monitoring mechanism, carry out root cause analysis for quality incidents and customer complaints, and promote effective corrective and preventive actions. Make proactive arrangements for planned operational fluctuations and respond to unplanned fluctuations, including resource coordination, strategy formulation, in-process intervention, result review and experience accumulation. Coordinate recovery from operational anomalies, handle urgent customer needs escalated by customer service, and mobilize resources to close exception cases.