Senior Specialist-Customer Service & Supply Chain Operations

Role: Senior Specialist-Customer Service & Supply Chain Operations Business: Power Efficiency Solutions – Middle East & Africa (PES MEA) Department: Customer Service / Supply Chain Operations Reports Directly To: Senior Customer Service Manager – PES MEA Location: JAFZA, Dubai, United Arab Emirates Work Type: On-site Salary: AED 19-20,000 (depending on experience) About the Organisation Our client is a leading global engineering and manufacturing organisation specialising in motors, motion control products and related industrial components. With a strong international presence, the organisation provides innovative and sustainable solutions across industries including HVAC, industrial automation, food and beverage, pharmaceuticals, agriculture and material handling. Its products support essential applications and infrastructure across markets worldwide. About the Role Our client is looking for an experienced Senior Specialist-Customer Service & Supply Chain Operations to lead regional supply planning, forecasting, inventory management and order fulfilment activities. Based in Dubai, this role will be responsible for translating customer demand and commercial forecasts into effective supply plans, coordinating with international manufacturing facilities and ensuring product availability, delivery performance and supply chain efficiency across the MEA region. The successful candidate will work closely with Sales, Customer Service, Finance, Manufacturing, Logistics, Sourcing and other regional and global stakeholders, while providing leadership and direction to the assigned supply planning team. Key Responsibilities • Lead the monthly SIOP (Sales, Inventory & Operations Planning) and forecasting process for the MEA region, consolidating customer demand, commercial forecasts, historical trends and supply constraints. • Translate approved demand forecasts into production, replenishment and shipment plans across multiple manufacturing facilities. • Coordinate with international manufacturing plants, Sales, Customer Service and Logistics teams to ensure product availability and timely order fulfilment. • Manage supply planning activities, inventory flows, backlog, past-due orders and customer delivery priorities. • Oversee Dubai warehouse operations, including inbound receipts, inventory accuracy, order allocation, outbound shipments and third-party logistics coordination. • Monitor key supply chain performance indicators, including OTIF, forecast accuracy, inventory levels, production-plan adherence and delivery performance. • Identify supply constraints, operational challenges and cost inefficiencies, driving corrective actions and continuous improvement initiatives. • Support landed-cost management through the review of freight, duties, warehousing and other supply chain cost components. • Coordinate supplier and service-provider onboarding with relevant internal stakeholders. • Maintain accurate planning, supplier, item and lead-time information within Oracle and other approved business systems. • Develop and implement standard operating procedures, process controls and work instructions across supply planning, customer service and warehouse operations. • Coordinate relevant import/export and trade compliance documentation, including country-of-origin requirements. • Provide regular performance reports and operational updates to regional leadership. • Lead, coach and develop assigned team members, establishing clear objectives and ensuring accountability for results. Candidate Requirements • Bachelor's degree in Supply Chain Management, Operations, Engineering, Business Administration or a related discipline, or equivalent relevant professional experience. • Relevant experience in supply planning, demand planning, SIOP, materials planning, manufacturing supply chain, logistics or warehouse operations. • Previous experience supervising or leading supply chain, planning, customer service or warehouse teams. • Strong understanding of demand forecasting, production planning, inventory management, replenishment and order fulfilment. • Experience coordinating supply requirements across multiple manufacturing plants, countries, product lines or supply locations. • Strong ERP and planning systems experience, preferably Oracle. • Advanced Microsoft Excel skills and experience with analytical reporting and supply chain performance metrics. • Ability to analyse demand, supply, inventory and delivery data and translate findings into actionable plans. • Experience managing OTIF, past-due orders, production constraints, material shortages and customer delivery escalations. • Good understanding of international logistics, warehouse operations and import/export processes. • Strong stakeholder management, communication, problem-solving and decision-making skills. • Professional fluency in English. Preferred Qualifications • Master's degree or postgraduate qualification in Supply Chain, Operations or Business Administration. • APICS CPIM, CSCP, ASCM or equivalent supply chain certification. • Experience in industrial manufacturing, engineering, HVAC, electrical products, electric motors or power transmission. • Previous experience supporting manufacturing facilities and customers across the Middle East and Africa. • Experience with Oracle ERP, Power BI or other demand and supply planning tools. • Knowledge of Lean methodologies, root-cause analysis and continuous improvement practices. • Familiarity with UAE free-zone operations and third-party logistics providers. What We're Looking For We are looking for a commercially aware and analytical supply chain professional who can take ownership of regional planning activities, manage multiple stakeholder relationships and drive operational performance. The ideal candidate will combine strong technical supply planning knowledge with hands-on operational understanding, leadership capabilities and the ability to work effectively in a fast-paced, international manufacturing environment.