Dynamics 365 FinOps ERP Manager

We are looking for an experienced Dynamics 365 FinOps ERP Manager to lead the implementation, governance, optimization, and ongoing support of Microsoft Dynamics 365 Finance & Supply Chain Management across the organization. The role will be responsible for ensuring that the ERP platform remains stable, secure, scalable, and aligned with business objectives, while driving continuous improvement and maximizing business value across multiple business units. Key Responsibilities • Lead the day-to-day management and operations of Microsoft Dynamics 365 Finance & Supply Chain Management. • Oversee ERP implementations, enhancements, upgrades, integrations, and optimization initiatives. • Ensure high-quality ERP application support and compliance with agreed SLAs. • Establish and maintain ERP governance, standards, and Microsoft best practices. • Monitor system performance, security, licensing, risks, and overall platform health. • Lead root cause analysis and resolution of critical production issues. • Partner with Finance, Supply Chain, Procurement, Retail, Real Estate, and Corporate Services to align ERP capabilities with business needs. • Lead and develop ERP functional and technical teams, promoting knowledge sharing and continuous learning. • Manage relationships with Microsoft, implementation partners, and external ERP specialists. • Drive continuous improvement of business processes and ERP capabilities as part of the organization's digital transformation agenda. Key Requirements • Bachelor's degree in Information Technology, Computer Science, Business Information Systems, Finance, or a related discipline. • 15+ years of ERP experience, with strong hands-on experience in Microsoft Dynamics 365 Finance & Supply Chain Management. • Minimum 3 years of experience leading ERP teams. • Strong knowledge of Finance, Supply Chain, Procurement, Inventory, and Retail business processes. • Proven experience managing ERP implementations, upgrades, optimization, and application support. • Strong stakeholder management, analytical, problem-solving, and project/portfolio management skills. • Excellent English communication skills, both written and spoken. • Arabic speaker. Preferred Qualifications • Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate. • Microsoft Certified: Dynamics 365 Supply Chain Management Functional Consultant Associate. • Dynamics 365 FinOps certifications covering Finance, SCM, or Retail. • Demonstrated leadership experience within large, complex, multi-entity organizations.

Bachelor's degree in Information Technology, Computer Science, Business Information Systems, Finance, or a related discipline. 15+ years of ERP experience, with strong hands-on experience in Microsoft Dynamics 365 Finance & Supply Chain Management. Minimum 3 years of experience leading ERP teams. Strong knowledge of Finance, Supply Chain, Procurement, Inventory, and Retail business processes. Proven experience managing ERP implementations, upgrades, optimization, and application support. Strong stakeholder management, analytical, problem-solving, and project/portfolio management skills. Excellent English communication skills, both written and spoken. Arabic speaker.

Lead the day-to-day management and operations of Microsoft Dynamics 365 Finance & Supply Chain Management. Oversee ERP implementations, enhancements, upgrades, integrations, and optimization initiatives. Ensure high-quality ERP application support and compliance with agreed SLAs. Establish and maintain ERP governance, standards, and Microsoft best practices. Monitor system performance, security, licensing, risks, and overall platform health. Lead root cause analysis and resolution of critical production issues. Partner with Finance, Supply Chain, Procurement, Retail, Real Estate, and Corporate Services to align ERP capabilities with business needs. Lead and develop ERP functional and technical teams, promoting knowledge sharing and continuous learning. Manage relationships with Microsoft, implementation partners, and external ERP specialists. Drive continuous improvement of business processes and ERP capabilities as part of the organization's digital transformation agenda.