Chief Operating Officer

Company Description: TAQRIR | تقرير is dedicated to advancing the future of ambulance care through intelligent technology that unifies emergency operations and billing compliance. By turning prehospital data into actionable insights, TAQRIR helps providers deliver more efficient care and improve patient outcomes. The company focuses on streamlining emergency medical services processes, reducing administrative burdens, and improving data accuracy. TAQRIR offers an agile environment where professionals can contribute to impactful healthcare innovations and system-wide improvements. Role Description The Chief Operating Officer (COO) is a full-time, on-site role based in Riyadh, Saudi Arabia. The COO will build the operating model that carries TAQRIR from its first customers to national scale, overseeing daily operations and ensuring that emergency service workflows, data processes, and compliance activities run efficiently and align with TAQRIR's strategic goals. The COO will also own commercial growth, building the pipeline, running the sales cycle, and closing contracts with ambulance operators, hospitals, insurers and government health entities. This role includes developing and implementing operational plans, optimising cross-department processes, and coordinating closely with the CEO and leadership team on long-term growth initiatives. The COO will manage budgets, allocate resources, and track performance metrics while fostering a culture of continuous improvement and accountability. Day-to-day responsibilities also include monitoring key operational indicators, guiding cross-functional teams, mitigating risks, and maintaining strong relationships with internal and external stakeholders in the healthcare and emergency services ecosystem. Qualifications Proven sales track record in Saudi healthcare, with contracts closed across hospitals, insurers, government health entities or medical services providers, and working knowledge of tenders, framework agreements and procurement cycles. Demonstrated experience building an operations function from the ground up, designing processes, systems, and team structure where none existed, not just running an inherited one. Strong Bu siness Planning skills, including strategic planning and execution to support organisational growth and scalability. Proven Operations Management experience, with a track record of optimising processes, managing cross-functional teams, and improving service delivery. Analytical Skills to interpret complex operational and financial data, drive informed decisions, and establish performance KPIs. Solid Finance and Budgeting capabilities, including managing P&L, resource planning, and cost control in a growth-oriented environment. Experience in healthcare, emergency services, or health tech environments is highly beneficial. Demonstrated leadership ability, including team development, stakeholder management, and clear communication across technical and non-technical groups. Bachelor's degree in Business, Management, Finance, or a related field; an advanced degree (e.g., MBA) is a plus. Saudi nationality is preferred.

Bachelor's degree in Business, Management, Finance, or a related field; an advanced degree (e.g., MBA) is a plus. Proven sales track record in Saudi healthcare, with contracts closed across hospitals, insurers, government health entities or medical services providers, and working knowledge of tenders, framework agreements and procurement cycles. Demonstrated experience building an operations function from the ground up, designing processes, systems, and team structure where none existed. Strong business planning skills, including strategic planning and execution to support organisational growth and scalability. Proven Operations Management experience, with a track record of optimising processes, managing cross-functional teams, and improving service delivery. Analytical skills to interpret complex operational and financial data, drive informed decisions, and establish performance KPIs. Solid Finance and Budgeting capabilities, including managing P&L, resource planning, and cost control in a growth-oriented environment. Experience in healthcare, emergency services, or health tech environments is highly beneficial. Demonstrated leadership ability, including team development, stakeholder management, and clear communication across technical and non-technical groups.

Build and oversee the operating model to scale TAQRIR from first customers to national scale; manage daily operations, ensure emergency service workflows, data processes and compliance align with strategic goals; own commercial growth, build pipeline, run the sales cycle, and close contracts with ambulance operators, hospitals, insurers and government health entities; develop and implement operational plans; optimise cross-department processes; coordinate with CEO and leadership on long-term growth; manage budgets, allocate resources, track performance metrics; monitor key operational indicators; guide cross-functional teams; mitigate risks; maintain relationships with internal and external stakeholders in healthcare and emergency services.