Sales Associate

POSITION OBJECTIVE • The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience • Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager Key Responsibilities Customer Service • Greet the customers and assist them in selecting the right product. • Convert the window shoppers to ultimate buyers. • Promote the Club Apparel Loyalty Program of the company for repeat sales • Serve Customers with the highest standards and follow the company guideline of selling ( GUEST – Greet, Understand, Explain, Sell, Thank) • Must be updated about the various brands of the group for suggestive selling to the customers Grooming / Attitude / Knowledge • Must be presentable and well-groomed at all the times • Flexible to work for extended hours during the Sale period • Must possess up to date product knowledge and ensure minimal stock loss. • Flexible to work for extended hours during the Sale period. Merchandise • Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms • Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained. • Record the inventory inward / outward and maintain the report of the same Process • Handle the POS (Point of Sale) / Billing Counter efficiently • Tally money in the cash till during the beginning / end of the shifts • Issue receipts / refunds / change to the customers correctly • Process the payments by cash / credit cards / vouchers / automatic debits • Ensure awareness and vigilance at all times of security in the store without any negligence • Must be flexible to work for varied shifts and overtime as per the business requirement • Adhere to SOP & Loss Prevention Policies • Maintain confidentiality of the sales figures to the outside party

Customer Service: Greet customers and assist in selecting the right product; Convert window shoppers to buyers; Promote the Club Apparel Loyalty Program for repeat sales; Serve customers with high standards following GUEST – Greet, Understand, Explain, Sell, Thank; Stay updated on various brands for suggestive selling; Be presentable and well-groomed; Flexible to work extended hours during sales; Maintain up-to-date product knowledge and minimize stock loss. Merchandise: Ensure stock is laid out and displayed per standards; Follow VM guidelines and stock norms on clearance; Record inventory inwards/outwards and maintain reports; Handle POS/billing; Tally cash at shift start/end; Issue receipts/refunds/change correctly; Process payments by cash/credit/vouchers/automatic debits; Maintain security awareness; Flexible to work varied shifts and overtime; Adhere to SOP & Loss Prevention Policies; Maintain confidentiality of sales figures.