Account Manager, Sales

Short Description Manage and grow key accounts by maintaining strong client relationships, identifying upselling and cross-selling opportunities across hardware, software, and solutions, and coordinating with internal teams to deliver high customer satisfaction, retention, and new business growth. Job Accountabilities & Activities Planning: • Develop and implement account plans for major accounts to support revenue growth and long-term customer retention. • Identify opportunities for upselling and cross-selling across hardware, software, and solution offerings (e.g., archiving and content management). • Monitor account performance and proactively plan strategies to expand business and strengthen client partnerships. Operations: • Oversee day-to-day management of key accounts to ensure smooth service delivery and product performance. • Coordinate internally with Finance, Service, and GDO teams to ensure timely responses, accurate billing, and effective issue resolution. • Ensure service standards and operational processes are consistently met to support seamless customer operations. Stakeholder Management: • Build and maintain strong relationships with major account stakeholders to understand business needs and expectations. • Act as the primary point of contact between clients and internal teams, ensuring clear communication and alignment. • Facilitate collaboration across internal departments to deliver integrated solutions and improve overall customer experience. Business Development: • Drive revenue growth within existing accounts by identifying and pursuing new business opportunities. • Promote additional products, services, and solutions that align with customer needs and business objectives. Customer Experience Management: • Ensure a high level of customer satisfaction by addressing concerns related to billing, response times, and machine performance. • Proactively manage customer feedback and service issues to maintain a positive client experience. • Support high client retention rates through consistent service quality and relationship management. Education & Certifications Bachelor's degree in business administration, business management, marketing, or related field is preferred. Required Years Of Experience 3-4 years Proven Sales experience

Plan, manage, and grow key accounts by developing account plans; identify upselling and cross-selling opportunities across hardware, software, and solutions; monitor account performance and expand business; oversee day-to-day management of key accounts; coordinate with Finance, Service, and GDO teams for billing and issue resolution; ensure service standards; build and maintain relationships with major account stakeholders; act as primary point of contact between clients and internal teams; facilitate collaboration to deliver integrated solutions; drive revenue growth within existing accounts; promote products, services, and solutions; ensure high customer satisfaction by addressing billing, response times, and machine performance; manage customer feedback and service issues; support high client retention through service quality and relationship management.