Data Center Operator

We are looking for an experienced Data Center Operator to join our IT operations team in Al Jubail, Saudi Arabia. The successful candidate will be responsible for monitoring and maintaining day-to-day data center operations, ensuring infrastructure availability, operational continuity, physical security, and compliance with established procedures. This role requires hands-on experience in data center or critical infrastructure environments, strong incident management capabilities, and the ability to work in a structured 24/7 operational environment. Key Responsibilities • Perform daily data center inspections, shift handovers, and scheduled operational checks across server rooms, racks, and critical infrastructure. • Monitor data center environmental conditions and infrastructure systems, including power supply, cooling systems, UPS, generators, fire detection and suppression systems, and water/leak detection. • Monitor infrastructure and facility management consoles, acknowledge alarms, log incidents, execute approved first-response procedures, and escalate issues according to established protocols. • Support rack-and-stack activities, equipment installation and relocation, cabling, labeling, asset handling, and equipment moves, adds, and changes (MAC). • Maintain accurate operational records, including shift logs, incident reports, visitor access logs, vendor records, asset movements, and equipment inventories. • Perform scheduled operational tasks, including backup checks, batch job monitoring, tape/media rotation, and monitoring system status, where assigned. • Coordinate with infrastructure, network, cybersecurity, facilities, service desk, and external vendors to resolve operational incidents and support planned activities. • Ensure compliance with physical security, access control, housekeeping, cable management, and data center operational standards. • Participate in planned maintenance, disaster recovery (DR) exercises, failover testing, and emergency response activities. • Follow health, safety, electrical safety, and ESD (Electrostatic Discharge) procedures, immediately escalating unsafe conditions. • Ensure accurate documentation, incident timelines, operational checklists, and structured shift handovers. Requirements & Qualifications • Diploma or Bachelor's degree in Information Technology, Computer Engineering, Electronics, Electrical Engineering, Telecommunications, or a related technical discipline. • 5–10 years of relevant experience in data center operations, Network Operations Centers (NOC), infrastructure operations, or critical facilities environments. • Hands-on experience working in a 24/7 operational environment, including shift rotations. • Good understanding of data center infrastructure, including servers, network hardware, power distribution, UPS, generators, cooling, and environmental monitoring systems. • Experience with infrastructure monitoring tools, alarm management, incident logging, ticketing systems, and escalation procedures. • Familiarity with rack management, structured cabling, equipment installation, asset tracking, physical access control, and vendor coordination. • Ability to follow operational runbooks, standard operating procedures (SOPs), safety guidelines, and incident management processes. • Basic knowledge of Windows/Linux environments and networking concepts. • Strong attention to detail, problem-solving skills, accountability, and effective communication. Preferred Certifications • ITIL 4 Foundation • CompTIA Server+ or Network+ • CCNA • Microsoft or Linux certifications • Data Center Operations certifications • Electrical Safety, First Aid, or Fire Safety certifications Languages • Professional English communication skills are mandatory. • Arabic language skills are an advantage. Additional Information • This is a fully onsite position based in Al Jubail, Saudi Arabia. • Candidates must be willing to work in a shift-based operational environment, including 24/7 coverage where required. • Candidates of all nationalities are welcome to apply. • Professional English required; Arabic is an advantage.

Diploma or Bachelor's degree in Information Technology, Computer Engineering, Electronics, Electrical Engineering, Telecommunications, or a related technical discipline. 5–10 years of relevant experience in data center operations, Network Operations Centers (NOC), infrastructure operations, or critical facilities environments. Hands-on experience working in a 24/7 operational environment, including shift rotations. Good understanding of data center infrastructure, including servers, network hardware, power distribution, UPS, generators, cooling, and environmental monitoring systems. Experience with infrastructure monitoring tools, alarm management, incident logging, ticketing systems, and escalation procedures. Familiarity with rack management, structured cabling, equipment installation, asset tracking, physical access control, and vendor coordination. Ability to follow operational runbooks, standard operating procedures (SOPs), safety guidelines, and incident management processes. Basic knowledge of Windows/Linux environments and networking concepts. Strong attention to detail, problem-solving skills, accountability, and effective communication.

Perform daily data center inspections, shift handovers, and scheduled operational checks across server rooms, racks, and critical infrastructure. Monitor data center environmental conditions and infrastructure systems, including power supply, cooling systems, UPS, generators, fire detection and suppression systems, and water/leak detection. Monitor infrastructure and facility management consoles, acknowledge alarms, log incidents, execute approved first-response procedures, and escalate issues according to established protocols. Support rack-and-stack activities, equipment installation and relocation, cabling, labeling, asset handling, and equipment moves, adds, and changes (MAC). Maintain accurate operational records, including shift logs, incident reports, visitor access logs, vendor records, asset movements, and equipment inventories. Perform scheduled operational tasks, including backup checks, batch job monitoring, tape/media rotation, and monitoring system status, where assigned. Coordinate with infrastructure, network, cybersecurity, facilities, service desk, and external vendors to resolve operational incidents and support planned activities. Ensure compliance with physical security, access control, housekeeping, cable management, and data center operational standards. Participate in planned maintenance, disaster recovery (DR) exercises, failover testing, and emergency response activities. Follow health, safety, electrical safety, and ESD (Electrostatic Discharge) procedures, immediately escalating unsafe conditions. Ensure accurate documentation, incident timelines, operational checklists, and structured shift handovers.