Social Media Customer Service - Riyadh

We are seeking a Social Media Customer Service to join our team in providing timely, professional, and customer-focused support across social media platforms, with a strong focus on X (formerly Twitter). Key Responsibilities: • Respond promptly and professionally to customer inquiries across social media platforms. • Monitor and manage customer comments, direct messages, and online reviews. • Maintain a positive and professional brand image through all customer interactions. • Resolve, track, document, and report recurring customer feedback, concerns, and trends. • Collaborate with internal teams to ensure timely resolution of customer issues. Requirements: • 1–3 years of experience in social media customer service. • Familiarity with social media platforms including X (Twitter), Instagram, Facebook, TikTok, and LinkedIn. • Fluency in both Arabic and English, with excellent written and verbal communication skills. Skills: • Strong problem-solving and conflict-resolution abilities. • High level of attention to detail, observation, and analytical thinking. • Ability to manage multiple conversations and tasks simultaneously. • Customer-focused mindset with a positive and professional attitude. • Flexibility to work varying schedules and hours when required. • Ability to work independently and collaboratively within a team. • Proficiency in Microsoft Office and customer service tools is a plus.

1–3 years of experience in social media customer service. Familiarity with social media platforms including X (Twitter), Instagram, Facebook, TikTok, and LinkedIn. Fluency in both Arabic and English, with excellent written and verbal communication skills.

Respond promptly and professionally to customer inquiries across social media platforms. Monitor and manage customer comments, direct messages, and online reviews. Maintain a positive and professional brand image through all customer interactions. Resolve, track, document, and report recurring customer feedback, concerns, and trends. Collaborate with internal teams to ensure timely resolution of customer issues.