Solutions Architect

Job Description: DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com. We are looking for an experienced ServiceNow & Dynatrace Automation and Observability Architect to lead enterprise architecture, integration, and automation initiatives across hybrid, multi-cloud, and on-premises environments. The role focuses on establishing an integrated, closed-loop operating model connecting Dynatrace observability and Davis AI with ServiceNow ITSM for intelligent event correlation, incident management, orchestration, and automated remediation. Key Responsibilities • Define and govern ServiceNow platform architecture, including ITSM, CMDB, CSDM, Flow Designer, and IntegrationHub. • Design end-to-end integration between Dynatrace and ServiceNow for event management, incident creation, and automated remediation. • Lead enterprise observability strategy using Dynatrace SaaS across infrastructure, applications, and networks. • Implement AIOps capabilities, Davis AI-driven event correlation, anomaly detection, and automated root-cause analysis. • Establish telemetry collection, enrichment, routing, retention, sampling, and cost optimisation standards. • Align CMDB/CSDM with monitored services to enable effective event correlation and service visibility. • Define SLOs, SLIs, error budgets, and proactive alerting strategies. • Establish automation governance, testing, rollback, audit, and change-management controls. • Provide architecture leadership, conduct design reviews, and engage with technical teams and business stakeholders. Required Technical Skills • Strong expertise in ServiceNow architecture, ITSM, CMDB, CSDM, Flow Designer, IntegrationHub, and Glide APIs. • Hands-on architecture experience with Dynatrace SaaS, Davis AI, APM, infrastructure monitoring, and event management. • REST/SOAP APIs and enterprise integration patterns. • Enterprise observability covering metrics, logs, traces, and events. • AIOps, event correlation, closed-loop automation, and auto-remediation. • OpenTelemetry, Kubernetes, service mesh, and cloud-native observability. • Hybrid and multi-cloud environments, including Azure, Oracle Cloud Infrastructure, VMware ESXi, and Hyper-V. Qualifications & Experience • Bachelor's degree in Computer Science, IT, or a related discipline. • 7+ years of relevant technology experience, including 3+ years in architecture or technical leadership. • Proven experience delivering enterprise ServiceNow and observability solutions. • Strong architectural governance, stakeholder management, communication, and problem-solving skills. • Arabic and English communication skills preferred. Certifications Required: • ServiceNow Certified System Administrator (CSA). • At least one ServiceNow Certified Implementation Specialist (CIS). Preferred: • ServiceNow CAD, CTA, or CMA. • Dynatrace Associate or Professional Certification. • ITIL 4 Foundation or TOGAF.

Bachelor's degree in Computer Science, IT, or a related discipline. 7+ years of relevant technology experience, including 3+ years in architecture or technical leadership. Proven experience delivering enterprise ServiceNow and observability solutions. Strong architectural governance, stakeholder management, communication, and problem-solving skills. Arabic and English communication skills preferred. Certifications: ServiceNow Certified System Administrator (CSA); at least one ServiceNow Certified Implementation Specialist (CIS). Preferred: ServiceNow CAD, CTA, or CMA; Dynatrace Associate or Professional Certification; ITIL 4 Foundation or TOGAF.

Define and govern ServiceNow platform architecture, including ITSM, CMDB, CSDM, Flow Designer, and IntegrationHub. Design end-to-end integration between Dynatrace and ServiceNow for event management, incident creation, and automated remediation. Lead enterprise observability strategy using Dynatrace SaaS across infrastructure, applications, and networks. Implement AIOps capabilities, Davis AI-driven event correlation, anomaly detection, and automated root-cause analysis. Establish telemetry collection, enrichment, routing, retention, sampling, and cost optimisation standards. Align CMDB/CSDM with monitored services to enable effective event correlation and service visibility. Define SLOs, SLIs, error budgets, and proactive alerting strategies. Establish automation governance, testing, rollback, audit, and change-management controls. Provide architecture leadership, conduct design reviews, and engage with technical teams and business stakeholders.