Manager-Account Management

We’re Hiring | Manager – Account Management We are seeking an experienced Manager – Account Management to lead strategic client relationships, strengthen customer engagement, and drive client satisfaction and retention. The successful candidate will lead the Account Management function, oversee key client portfolios, ensure effective service delivery, and identify opportunities for business growth through strong stakeholder relationships. Key Responsibilities • Develop and implement account management strategies, including client segmentation, prioritisation, and account planning. • Lead and strengthen relationships with strategic clients, key accounts, and senior stakeholders. • Oversee client engagement activities, business reviews, and relationship management initiatives. • Manage client queries, service requests, escalations, and cross-functional issue resolution. • Monitor client satisfaction, engagement, retention risks, and renewal-related matters. • Identify commercial growth, partnership, promotional, and ecosystem engagement opportunities. • Coordinate with internal departments to ensure timely resolution of client requirements and service-related matters. • Establish and monitor account management KPIs, including customer satisfaction, NPS, SLA performance, and retention. • Prepare management reports, account performance dashboards, and risk assessments. • Lead, coach, and manage the Account Management team, ensuring effective performance and service delivery. Qualifications & Experience • Bachelor's degree in Business Administration, Management, or a related discipline. • A Master's degree or relevant professional qualification is preferred. • Minimum 6 years of relevant experience in account management, key account management, client servicing, tenant relations, or customer success. • At least 2 years of supervisory or team leadership experience is preferred. • Proven experience managing strategic client relationships, service escalations, and cross-functional stakeholder engagement. • Experience in real estate, free zones, government-related entities, media, or regulated environments will be an advantage. Key Competencies • Strategic Account Management • Client Relationship & Stakeholder Management • Client Retention & Satisfaction • Commercial Awareness • Conflict Resolution & Escalation Management • Data Analysis & Performance Reporting • Leadership & Team Development • Communication & Presentation Skills

Develop and implement account management strategies, including client segmentation, prioritisation, and account planning. Lead and strengthen relationships with strategic clients, key accounts, and senior stakeholders. Oversee client engagement activities, business reviews, and relationship management initiatives. Manage client queries, service requests, escalations, and cross-functional issue resolution. Monitor client satisfaction, engagement, retention risks, and renewal-related matters. Identify commercial growth, partnership, promotional, and ecosystem engagement opportunities. Coordinate with internal departments to ensure timely resolution of client requirements and service-related matters. Establish and monitor account management KPIs, including customer satisfaction, NPS, SLA performance, and retention. Prepare management reports, account performance dashboards, and risk assessments. Lead, coach, and manage the Account Management team, ensuring effective performance and service delivery.