IT and AV Support Engineer

Job Purpose: One of the companies within our Group is looking for an IT and AV Support Engineer who will be responsible for providing hands-on technical support across IT infrastructure, audiovisual (AV) systems and Crestron home automation solutions. The role ensures the reliable operation of all connected systems, resolves technical issues promptly and coordinates with specialist vendors to deliver a consistent, high-quality user experience. Key Responsibilities: Crestron Home Automation and AV Support • Operate, maintain and troubleshoot Crestron home automation systems, including control processors, touch panels, user interfaces and connected equipment. • Diagnose issues affecting integrated lighting, blinds, audio, video and other connected systems within the installed environment. • Support AV equipment, including displays, projectors, amplifiers, speakers, microphones, media sources and video conferencing systems. • Troubleshoot signal routing, source selection, audio quality, display connectivity and control-system communication. • Perform routine system checks, preventive maintenance and approved configuration or firmware updates. • Maintain configuration backups and coordinate with authorized Crestron integrators for programming changes, complex faults and system enhancements. • Guide users on system operation and document recurring issues and resolutions. IT Networking and Infrastructure Support • Configure, support and troubleshoot wired and wireless networks, including switches, routers, access points and internet connectivity. • Diagnose issues involving TCP/IP, VLANs, DHCP, DNS, PoE, VPN connectivity and network cabling. • Troubleshoot connectivity between Crestron controllers, AV devices and other network-connected equipment. • Support network segmentation and access controls for IT, AV, automation and guest devices in coordination with the responsible network or security team. • Monitor device availability and network performance, escalating complex issues with clear diagnostic information. • Maintain network diagrams, device inventories, IP address records and configuration documentation. End-User and Operational Support • Provide onsite technical assistance for computers, peripherals, printers, mobile devices and approved applications. • Prepare and test AV and connectivity arrangements before meetings, presentations and events. • Record incidents and service requests, prioritize work according to business impact and track issues through resolution. • Coordinate equipment repairs, warranty claims, replacement requirements and vendor visits. • Maintain accurate asset records, operating procedures and technical handover documentation. • Follow established security, change management and access approval procedures. • Provide support outside normal working hours when required under agreed arrangements. Additional Responsibilities • Take photos and videos during approved company events and activities. • Perform basic photo and video editing. • Assist with drone photography and videography, if trained and authorized. • Organize and maintain media files, ensuring confidentiality. Qualifications and Experience • Diploma or bachelor’s degree in Information Technology, Computer Engineering, Electronics, Audiovisual Technology or a related discipline. • Minimum of 4–6 years of relevant experience in IT support, AV integration or home automation. • Demonstrated hands-on experience supporting and troubleshooting Crestron home automation systems. • Strong practical experience in IT networking, including wired and wireless connectivity and troubleshooting network-connected AV equipment.

Diploma or bachelor’s degree in Information Technology, Computer Engineering, Electronics, Audiovisual Technology or a related discipline. Minimum of 4–6 years of relevant experience in IT support, AV integration or home automation. Demonstrated hands-on experience supporting and troubleshooting Crestron home automation systems. Strong practical experience in IT networking, including wired and wireless connectivity and troubleshooting network-connected AV equipment.

Crestron Home Automation and AV Support: Operate, maintain and troubleshoot Crestron home automation systems, including control processors, touch panels, user interfaces and connected equipment; Diagnose issues affecting integrated lighting, blinds, audio, video and other connected systems within the installed environment; Support AV equipment, including displays, projectors, amplifiers, speakers, microphones, media sources and video conferencing systems; Troubleshoot signal routing, source selection, audio quality, display connectivity and control-system communication; Perform routine system checks, preventive maintenance and approved configuration or firmware updates; Maintain configuration backups and coordinate with authorized Crestron integrators for programming changes, complex faults and system enhancements; Guide users on system operation and document recurring issues and resolutions. IT Networking and Infrastructure Support: Configure, support and troubleshoot wired and wireless networks, including switches, routers, access points and internet connectivity; Diagnose issues involving TCP/IP, VLANs, DHCP, DNS, PoE, VPN connectivity and network cabling; Troubleshoot connectivity between Crestron Controllers, AV devices and other network-connected equipment; Support network segmentation and access controls for IT, AV, automation and guest devices in coordination with the responsible network or security team; Monitor device availability and network performance, escalating complex issues with clear diagnostic information; Maintain network diagrams, device inventories, IP address records and configuration documentation. End-User and Operational Support: Provide onsite technical assistance for computers, peripherals, printers, mobile devices and approved applications; Prepare and test AV and connectivity arrangements before meetings, presentations and events; Record incidents and service requests, prioritize work according to business impact and track issues through resolution; Coordinate equipment repairs, warranty claims, replacement requirements and vendor visits; Maintain accurate asset records, operating procedures and technical handover documentation; Follow established security, change management and access approval procedures; Provide support outside normal working hours when required under agreed arrangements. Additional Responsibilities: Take photos and videos during approved company events and activities; Perform basic photo and video editing; Assist with drone photography and videography, if trained and authorized; Organize and maintain media files, ensuring confidentiality.