Hotel Operations Manager

Company Description Masan Properties is a design-driven property developer based in Riyadh, Saudi Arabia, focused on creating refined and enduring living spaces. The company’s portfolio spans residential and hospitality properties, with careful consideration given to architecture, interiors, and the surrounding environment. Masan collaborates with select architects and designers, emphasizing proportion, high-quality materials, and the details of daily life. This design mindset extends to how Masan manages and maintains its properties and supports the people who live and stay in them. Applicants join a team that values thoughtful design, long-term quality, and a high standard of care. Role Description The Hotel Operations Manager is a full-time, on-site role based in Riyadh, Saudi Arabia, responsible for overseeing daily hotel operations to ensure a seamless guest experience. This role manages front-of-house and back-of-house activities, including room operations, housekeeping coordination, and service standards across the property. The Hotel Operations Manager supervises and supports staff, sets performance expectations, and ensures training and development are aligned with Masan’s design-led hospitality standards. Day-to-day tasks include monitoring occupancy and revenue metrics, managing budgets and operational costs, coordinating with maintenance and vendors, and ensuring compliance with safety, health, and quality guidelines. The role also involves addressing guest feedback, resolving service issues promptly, and collaborating with leadership to improve processes and enhance overall customer satisfaction. Qualifications • Candidates should possess strong Operations Management skills, including experience overseeing hotel or hospitality operations, coordinating departments, and managing budgets and resources. • Candidates should possess a focus on Customer Satisfaction and Customer Service, with a track record of maintaining high service standards, handling guest feedback, and resolving issues effectively. • Candidates should possess excellent Communication skills, including clear verbal and written communication, the ability to interact with diverse guests and staff, and effective coordination with vendors and stakeholders. • Candidates should possess Training and team leadership capabilities, including coaching staff, organizing training programs, and supporting performance management and professional development. • Additional beneficial qualifications include prior experience in hotel management or hospitality, knowledge of property management systems, familiarity with safety and regulatory requirements, and strong problem-solving and organizational skills. • A relevant bachelor’s degree in hospitality management, business administration, or a related field is preferred, along with proficiency in English; Arabic language skills are an advantage.

A relevant bachelor’s degree in hospitality management, business administration, or a related field is preferred, along with proficiency in English; Arabic language skills are an advantage. Additional beneficial qualifications include prior experience in hotel management or hospitality, knowledge of property management systems, familiarity with safety and regulatory requirements, and strong problem-solving and organizational skills.

Overseeing daily hotel operations to ensure a seamless guest experience; managing front-of-house and back-of-house activities including room operations, housekeeping coordination, and service standards across the property; supervising and supporting staff, setting performance expectations, and ensuring training and development are aligned with Masan’s design-led hospitality standards; monitoring occupancy and revenue metrics, managing budgets and operational costs, coordinating with maintenance and vendors, and ensuring compliance with safety, health, and quality guidelines; addressing guest feedback, resolving service issues promptly, and collaborating with leadership to improve processes and enhance overall customer satisfaction.