Junior IT Technical Support

Role Purpose: The Junior IT Technical Support Technician is responsible for providing technical support and troubleshooting services to ensure the smooth operation of the company’s IT systems and hardware. This role assists in the maintenance, configuration, and troubleshooting of IT infrastructure, helping end-users resolve technical issues and optimizing overall system performance. Key Activities: • Respond to and resolve IT support tickets for hardware and software issues. • Diagnose and resolve technical issues related to PCs, printers, network devices, and applications. • Provide end-user support both remotely and on-site. • Assist in setting up, configuring, and maintaining hardware and software for end-users. • Install, configure, and update operating systems and software applications. • Perform routine system checks to ensure functionality and security. • Help maintain network infrastructure, including troubleshooting connectivity issues. • Support the configuration of network devices like routers, switches, and firewalls. • Assist in monitoring network performance and ensuring uptime. • Maintain detailed documentation for system configurations, support tickets, and troubleshooting resolutions. • Report technical issues to senior IT staff and suggest improvements for system efficiency. • Provide basic training and guidance to end-users on the use of IT systems and tools. • Assist in creating user guides and help documentation. Industry / Domain: Construction Necessary Knowledge and Experience: • 1-3 years of experience in IT technical support or a similar role. • Basic understanding of computer hardware, software, and networking principles. • Familiarity with troubleshooting Windows, Mac OS, and common business applications. • Basic knowledge of network configurations and IT infrastructure. • Strong problem-solving and analytical skills. • Ability to handle multiple support requests and prioritize effectively. Education and Certification Minimum Requirements: • Associate’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). • CompTIA A+ or similar IT support certification is a plus.

1-3 years of experience in IT technical support or a similar role. Basic understanding of computer hardware, software, and networking principles. Familiarity with troubleshooting Windows, Mac OS, and common business applications. Basic knowledge of network configurations and IT infrastructure. Strong problem-solving and analytical skills. Ability to handle multiple support requests and prioritize effectively. Associate’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). CompTIA A+ or similar IT support certification is a plus.

Respond to and resolve IT support tickets for hardware and software issues. Diagnose and resolve technical issues related to PCs, printers, network devices, and applications. Provide end-user support both remotely and on-site. Assist in setting up, configuring, and maintaining hardware and software for end-users. Install, configure, and update operating systems and software applications. Perform routine system checks to ensure functionality and security. Help maintain network infrastructure, including troubleshooting connectivity issues. Support the configuration of network devices like routers, switches, and firewalls. Assist in monitoring network performance and ensuring uptime. Maintain detailed documentation for system configurations, support tickets, and troubleshooting resolutions. Report technical issues to senior IT staff and suggest improvements for system efficiency. Provide basic training and guidance to end-users on the use of IT systems and tools. Assist in creating user guides and help documentation.