IT Support Field Engineer

Salary: AED 5,000 per month (fixed). Please apply only if this salary works for you. About the role We are looking for a hands-on, proactive IT Support Field Engineer to join our team. You will visit client offices across the UAE and support users remotely, looking after desktops, servers, networks, Microsoft 365 / Google Workspace and backups. If you enjoy fixing problems on site, keeping systems running and looking after customers, we would like to hear from you. What you will do - Provide on-site and remote support for desktops, laptops, printers and peripherals, keeping downtime to a minimum. - Troubleshoot and resolve hardware and software issues on Windows and macOS. - Maintain, upgrade and support servers to keep systems available and performing well. - Help with network and infrastructure tasks, including router, switch and firewall configuration. - Manage and support Microsoft 365, Google Workspace and other hosted email services. - Migrate and configure user accounts, mailboxes and settings between platforms. - Apply cloud security settings and look after backup solutions. - Install, configure and maintain networking devices, servers and storage. - Run data backup and recovery processes to protect client information. What we are looking for - Proven experience as an IT Field Engineer, IT Support Engineer or similar role, with both on-site and remote support. - Good knowledge of desktop and server installation, configuration and troubleshooting. - Working knowledge of Windows Server roles (Active Directory, DNS, DHCP). - Hands-on experience with Microsoft 365, Google Workspace and hosted email. - Understanding of networking: TCP/IP, DNS, VPN, VLANs and Wi-Fi. - Experience with virtualisation (VMware, Hyper-V) and backup solutions. - Knowledge of endpoint security and firewall management. - Clear spoken and written English and a strong customer-service attitude. - Able to work independently and as part of a team in a fast-paced environment. Other requirements - Valid UAE driving licence (preferred). - Willing to travel between client sites across the UAE. - Certifications such as CompTIA A+, Microsoft 365 / Azure, or Google Workspace are a plus.

Proven experience as an IT Field Engineer, IT Support Engineer or similar role, with both on-site and remote support. Good knowledge of desktop and server installation, configuration and troubleshooting. Working knowledge of Windows Server roles (Active Directory, DNS, DHCP). Hands-on experience with Microsoft 365, Google Workspace and hosted email. Understanding of networking: TCP/IP, DNS, VPN, VLANs and Wi-Fi. Experience with virtualisation (VMware, Hyper-V) and backup solutions. Knowledge of endpoint security and firewall management. Clear spoken and written English and a strong customer-service attitude. Able to work independently and as part of a team in a fast-paced environment.