Spa Manager

About LEVAYĀ LEVAYĀ is a luxury wellness destination in Jeddah, offering a refined sanctuary where relaxation, rejuvenation, and exceptional hospitality come together. We are committed to delivering personalized wellness experiences in an elegant and tranquil environment. We are looking for an experienced Spa Manager to lead our daily operations, manage our team, and ensure an exceptional guest experience that reflects LEVAYĀ’s standards of luxury, professionalism, and service excellence. Key Responsibilities • Oversee daily spa operations, ensuring smooth workflows and exceptional service quality. • Lead, supervise, and motivate the spa team, including receptionists and therapists. • Manage staff schedules, attendance, performance, and training. • Ensure outstanding guest experiences, handle feedback professionally, and resolve complaints effectively. • Oversee appointment scheduling, bookings, cancellations, and guest relations. • Monitor sales performance, service revenue, and daily operational targets. • Drive revenue growth through service recommendations, packages, memberships. • Maintain high standards of cleanliness, hygiene, safety, and presentation across all spa areas. • Ensure the spa consistently reflects LEVAYĀ’s luxury brand identity and service standards. • Prepare operational reports and provide recommendations to improve performance and profitability. Qualifications & Experience • Proven experience in spa management, wellness operations, or luxury hospitality. • Previous experience leading and managing a team. • Strong knowledge of spa services, treatment operations, and guest experience management. • Excellent leadership, communication, and problem-solving skills. • Strong organizational skills with the ability to manage multiple priorities. • Commercial awareness and experience monitoring sales, revenue, and operational performance. • Fluency in Arabic and English. • A passion for wellness, luxury hospitality, and creating exceptional guest experiences.