D365 CRM Techno-Functional Consultant

We are looking for experienced D365 CRM Techno-Functional Consultants to support the configuration, customization, implementation, and maintenance of Microsoft Dynamics 365 CRM solutions. The ideal candidates should possess a strong understanding of both functional business requirements and technical CRM capabilities, with experience across on-premises and cloud environments, as well as exposure to Dynamics DCC. Responsibilities • Configure, customize, and support Microsoft Dynamics 365 CRM solutions across on-premises and cloud environments. • Gather and analyze business requirements and translate them into functional and technical specifications. • Work on CRM modules, workflows, business rules, entities, forms, views, dashboards, and security roles. • Support system integrations, data migration, testing, troubleshooting, and deployment activities. • Collaborate with business stakeholders and technical teams to ensure CRM solutions align with business requirements. • Provide ongoing application support, resolve system issues, and optimize CRM performance. • Utilize experience with Dynamics DCC to support relevant customer engagement and service management processes. • Prepare technical documentation, functional specifications, and user guides as required. Requirements • Minimum 3 years of hands-on experience with Microsoft Dynamics 365 CRM. • Experience working with both on-premises and cloud-based D365 CRM environments. • Native Arabic speaker with strong communication skills. • Practical experience in techno-functional aspects of Dynamics 365 CRM, including configuration, customization, and business process support. • Exposure to or experience with Dynamics DCC. • Strong analytical, troubleshooting, and stakeholder management skills. Preferred Qualifications • Candidates currently based in Saudi Arabia, preferably with a transferable Iqama. • Experience working on government-sector or large-scale enterprise CRM projects. • Relevant Microsoft Dynamics 365 certifications. • Immediate or short-notice availability.