SR. SPECIALIST- WMS SUPPORT

Job Purpose To provide expert application support, functional training, and system administration for GWC's Infor 11 WMS on-premise platform across 34 warehouse locations, ensuring high system availability, operational adoption, and effective feature delivery in alignment with GWC's logistics technology strategy. The Senior WMS Support Specialist is a primarily operational role with growing influence over feature delivery and system roadmap decisions. This is a hands-on technical position requiring specific expertise in Infor WMS 11 configuration, portal administration, and system support. Roles And Responsibilities WMS Application Support • Support Vision Picking functionality and resolve end-user queries and configuration issues • Resolve OMS support requests and investigate data corrections caused by operational processes • Manage daily WMS service tickets across 34 warehouse locations via the service ticketing platform • Handle system-disruption incidents and coordinate rapid restoration with minimal operational impact System Administration & Maintenance • Administer Infor Portal, manage system data archiving, and maintain billing-cycle health • Execute Infor WMS upgrade activities including planning, testing, and coordinated deployment • Perform backend updates, database patching, and application patching on Infor 11 WMS on-premise • Coordinate with the Infor WMS vendor on bug resolution, product enhancements, and support escalations WMS Configuration & Feature Rollout • Execute UAT for new integrations and features onboarded to the WMS platform • Roll out WMS features and enhancements to warehouse operations across all active sites • Configure new warehouse setups in Infor 11 WMS, including location, workflow, and client parameters • Administer and configure batch picking, bulk upload, MSO, labeling, expiry-report suppression, and NCR validation Client Reporting & Portal Support • Set up client portals within the WMS as part of new client onboarding activities • Develop and maintain client-facing operational reports and WMS reporting dashboards Training & Functional Support • Deliver functional support and training to operations staff on Infor 11 WMS features and configuration • Document system configurations, feature releases, and operational procedures for knowledge management Interface & Integration Coordination • Coordinate with the Boomi integration team on migration planning, timelines, and impact assessments • Liaise with the integration team to triage and resolve interface-related WMS issues affecting operations • Document and maintain the inventory of legacy Ramp interfaces pending migration to the Boomi platform Continuous Improvement • Identify WMS process inefficiencies and propose system or configuration improvements • Track and report on enhancement pipeline progress and feature adoption metrics across warehouse sites • Engage warehouse operations stakeholders to gather enhancement requirements and translate into system change requests Minimum Requirements • Minimum 5 years of experience in WMS application administration, support, or implementation, with at least 3 years hands-on experience on Infor WMS 10 or 11 in an on-premise environment. • Experience managing WMS operations across multiple warehouse sites is required. • This role requires a self-driven professional capable of managing a high-volume service ticket queue, coordinating vendor escalations, and delivering functional training — all without direct supervisory authority. Strong collaboration skills and the ability to prioritize under pressure are essential for driving adoption and continuous improvement across a distributed warehouse network. • Infor WMS certification or equivalent vendor-accredited WMS training • ITIL Foundation certification or equivalent service management framework • Bachelor's degree in Information Technology, Computer Science, or a related field.

Minimum 5 years of experience in WMS application administration, support, or implementation, with at least 3 years hands-on experience on Infor WMS 10 or 11 in an on-premise environment. Experience managing WMS operations across multiple warehouse sites is required. This role requires a self-driven professional capable of managing a high-volume service ticket queue, coordinating vendor escalations, and delivering functional training — all without direct supervisory authority. Strong collaboration skills and the ability to prioritize under pressure are essential for driving adoption and continuous improvement across a distributed warehouse network. Infor WMS certification or equivalent vendor-accredited WMS training. ITIL Foundation certification or equivalent service management framework. Bachelor's degree in Information Technology, Computer Science, or a related field.

WMS Application Support: Support Vision Picking functionality and resolve end-user queries and configuration issues; Resolve OMS support requests and investigate data corrections caused by operational processes; Manage daily WMS service tickets across 34 warehouse locations via the service ticketing platform; Handle system-disruption incidents and coordinate rapid restoration with minimal operational impact. System Administration & Maintenance: Administer Infor Portal, manage system data archiving, and maintain billing-cycle health; Execute Infor WMS upgrade activities including planning, testing, and coordinated deployment; Perform backend updates, database patching, and application patching on Infor 11 WMS on-premise; Coordinate with the Infor WMS vendor on bug resolution, product enhancements, and support escalations. WMS Configuration & Feature Rollout: Execute UAT for new integrations and features onboarded to the WMS platform; Roll out WMS features and enhancements to warehouse operations across all active sites; Configure new warehouse setups in Infor 11 WMS, including location, workflow, and client parameters; Administer and configure batch picking, bulk upload, MSO, labeling, expiry-report suppression, and NCR validation. Client Reporting & Portal Support: Set up client portals within the WMS as part of new client onboarding activities; Develop and maintain client-facing operational reports and WMS reporting dashboards. Training & Functional Support: Deliver functional support and training to operations staff on Infor 11 WMS features and configuration; Document system configurations, feature releases, and operational procedures for knowledge management. Interface & Integration Coordination: Coordinate with the Boomi integration team on migration planning, timelines, and impact assessments; Liaise with the integration team to triage and resolve interface-related WMS issues affecting operations; Document and maintain the inventory of legacy Ramp interfaces pending migration to the Boomi platform. Continuous Improvement: Identify WMS process inefficiencies and propose system or configuration improvements; Track and report on enhancement pipeline progress and feature adoption metrics across warehouse sites; Engage warehouse operations stakeholders to gather enhancement requirements and translate into system change requests.