Supply Chain Lead - Public Sector

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position The Supply Chain Lead (Public Sector) will serve as the primary operational liaison between Roche Diagnostics Saudi Arabia, NUPCO, the Ministry of Health (MOH), and third-party logistics (3PL) providers. This role is responsible for driving end-to-end customer fulfillment, streamlining order-to-cash (O2C) processes, and building strong, direct relationships with key public stakeholders. Your Responsibilities • Act as the primary point of contact for NUPCO and MOH supply chain, and warehouses • Establish regular operational review cadence with NUPCO Supply Chain team to align on tender fulfillment, and delivery schedules • Represent Roche Diagnostics Saudi Arabia in operational forums, resolving fulfillment bottlenecks and delivery disputes proactively • Act as the primary Supply Chain partner for the tender business, working in close partnership with the Head of Sales MOH while maintaining clear functional accountability within the Supply Chain organization • Establish and lead a regular Tender S&OP/governance process with MOH Sales covering tender pipeline visibility, demand assumptions, supply feasibility, inventory readiness, execution risks and customer commitments • Ensure joint Supply Chain–Commercial decision-making through transparent KPIs, documented assumptions, agreed actions and clear escalation mechanisms, with unresolved cross-functional priorities escalated jointly to the Head of Supply Chain and Head of Sales MOH • Oversee the end-to-end order lifecycle for NUPCO / MOH tenders / purchase orders, ensuring accurate and timely fulfillment • Track and expedite the issuance of Goods Received Notes (GRNs) from NUPCO/MOH stores and MOH labs • Manage portal operations (NUPCO platforms) • Coordinate with local 3PL to ensure On-Time, In-Full (OTIF) deliveries across NUPCO warehouses and end customers • Monitor delivery windows and batch documentation to eliminate penalties and liquidated damages Who You Are • You hold a BSc degree in Supply Chain Management, Logistics, Industrial Engineering, Business Administration, or related field • You built 7+ years of work experience in supply chain, customer fulfillment, or logistics operations within the Healthcare, Pharmaceuticals, or Diagnostics/MedTech sector in Saudi Arabia • You built knowledge about the Healthcare ecosystem in Saudi Arabia • You built direct work experience with NUPCO, MOH procurement workflows, and SFDA • You built advanced people management, people development, coaching and mentoring skills • You built advanced interpersonal, communication, influencing, and relationship building skills • You are fluent in Arabic and English (written and spoken) Who we are A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. Roche is an Equal Opportunity Employer.

BSc degree in Supply Chain Management, Logistics, Industrial Engineering, Business Administration, or related field. 7+ years of work experience in supply chain, customer fulfillment, or logistics operations within Healthcare, Pharmaceuticals, or Diagnostics/MedTech sector in Saudi Arabia. Knowledge about the Healthcare ecosystem in Saudi Arabia. Direct work experience with NUPCO, MOH procurement workflows, and SFDA. Advanced people management, coaching and mentoring skills. Advanced interpersonal, communication, influencing, and relationship building skills. Fluency in Arabic and English (written and spoken).

Act as the primary operational liaison between Roche Diagnostics Saudi Arabia, NUPCO, the Ministry of Health (MOH), and 3PL providers. Drive end-to-end customer fulfillment and streamline order-to-cash processes. Establish regular operational review cadence with NUPCO Supply Chain for tender fulfillment and delivery schedules. Represent Roche Diagnostics Saudi Arabia in operational forums to resolve fulfillment bottlenecks and delivery disputes. Serve as the primary Supply Chain partner for the tender business in partnership with the Head of Sales MOH, with clear functional accountability within Supply Chain. Establish and lead regular Tender S&OP/governance with MOH Sales for tender pipeline visibility, demand assumptions, supply feasibility, inventory readiness, execution risks and customer commitments. Ensure joint Supply Chain–Commercial decision-making with transparent KPIs and clear escalation mechanisms. Oversee end-to-end order lifecycle for NUPCO/MOH tenders/purchase orders. Track and expedite Goods Received Notes (GRNs) from NUPCO/MOH stores and MOH labs. Manage portal operations (NUPCO platforms). Coordinate with local 3PL to ensure OTIF deliveries across NUPCO warehouses and end customers. Monitor delivery windows and batch documentation to avoid penalties and liquidated damages.