Business Analyst

Overview We are seeking an experienced Business Analyst with extensive expertise in digital government services, e-services platforms, and healthcare transaction systems. The ideal candidate will serve as a key liaison among business stakeholders, government entities, healthcare providers, and technical teams to drive the successful delivery of digital transformation initiatives, regulatory compliance, and customer-centric service enhancements. This position is on-site in UAE Abu Dhabi. Responsibilities • Lead business analysis activities across government, healthcare, and digital service initiatives. • Elicit, analyse, document, and validate business, functional, and non-functional requirements. • Facilitate workshops, stakeholder interviews, and requirements-gathering sessions with business users, government agencies, healthcare organizations, and technical teams. • Translate business needs into detailed Business Requirement Documents (BRDs), Functional Specification Documents (FSDs), user stories, and process workflows. • Analyze and optimize end-to-end business processes to improve service delivery, operational efficiency, and customer experience. • Support the design and implementation of e-services, healthcare transaction platforms, and government digital transformation programs. • Ensure solutions comply with applicable regulatory, security, privacy, and healthcare standards. • Collaborate with development, testing, architecture, and project management teams throughout the project lifecycle. • Conduct gap analysis, impact assessments, feasibility studies, and business case evaluations. • Support User Acceptance Testing (UAT), defect management, and production deployment activities. • Monitor post-implementation performance and recommend continuous improvement opportunities. • Manage stakeholder expectations and provide strategic recommendations to senior management. Qualifications • Bachelor's degree in Business Administration, Information Systems, Computer Science, Healthcare Informatics, or a related field. • Minimum 4+ years of Business Analysis experience • Strong healthcare domain experience with significant exposure to healthcare sectors (government sector exposure is a plus). • Proven experience in digital transformation and healthcare transaction systems. • Fluent in Arabic • Strong understanding of business process modelling techniques and requirements management methodologies. • Experience with Agile, Scrum, Waterfall, and hybrid project delivery methodologies. • Proficiency in business analysis tools such as Jira, Confluence, Visio, BPMN, Microsoft Azure DevOps, or equivalent platforms. • Excellent analytical, problem-solving, and communication skills. • Ability to engage effectively with executive stakeholders, regulatory authorities, and technical teams.

Bachelor's degree in Business Administration, Information Systems, Computer Science, Healthcare Informatics, or a related field. Minimum 4+ years of Business Analysis experience. Strong healthcare domain experience with significant exposure to healthcare sectors (government sector exposure is a plus). Proven experience in digital transformation and healthcare transaction systems. Fluent in Arabic. Strong understanding of business process modelling techniques and requirements management methodologies. Experience with Agile, Scrum, Waterfall, and hybrid project delivery methodologies. Proficiency in business analysis tools such as Jira, Confluence, Visio, BPMN, Microsoft Azure DevOps, or equivalent platforms. Excellent analytical, problem-solving, and communication skills. Ability to engage effectively with executive stakeholders, regulatory authorities, and technical teams.

Lead business analysis activities across government, healthcare, and digital service initiatives. Elicit, analyse, document, and validate business, functional, and non-functional requirements. Facilitate workshops, stakeholder interviews, and requirements-gathering sessions with business users, government agencies, healthcare organizations, and technical teams. Translate business needs into detailed Business Requirement Documents (BRDs), Functional Specification Documents (FSDs), user stories, and process workflows. Analyze and optimize end-to-end business processes to improve service delivery, operational efficiency, and customer experience. Support the design and implementation of e-services, healthcare transaction platforms, and government digital transformation programs. Ensure solutions comply with applicable regulatory, security, privacy, and healthcare standards. Collaborate with development, testing, architecture, and project management teams throughout the project lifecycle. Conduct gap analysis, impact assessments, feasibility studies, and business case evaluations. Support User Acceptance Testing (UAT), defect management, and production deployment activities. Monitor post-implementation performance and recommend continuous improvement opportunities. Manage stakeholder expectations and provide strategic recommendations to senior management.