Customer Service Agent

Customer Service Agent will deliver a positive, customer-first experience by handling customer enquiries efficiently, resolving concerns professionally, and providing accurate information about flyadeal products, services, policies, and procedures. Key Responsibilities • • Handle inbound customer calls efficiently and professionally. • Provide clear and accurate information about flyadeal products, services, policies, and procedures while supporting customer needs. • Meet assigned productivity and customer care targets. • Resolve customer enquiries and complaints and escalate complex issues when required. • Maintain up-to-date knowledge of flyadeal products, systems, services, and marketing campaigns. • Ensure accurate and timely data entry across relevant systems. • Support Team Leaders with flight disruption activities, queue management, and cancelled flight processing. • Monitor customer feedback and escalate recurring service or operational issues. • Work with internal teams to resolve complaints and improve the overall customer journey. Requirements • • High school certificate, Diploma, or bachelor’s degree. • Good communication and interpersonal skills. • Customer-focused and solution-oriented approach. • Ability to handle customer concerns professionally in a fast-paced environment. • Good computer and data-entry skills. • Ability to work effectively as part of a team.