Key Account Manager

Who We Are At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage. Our Global Reach JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint. Learn more about who we are and what we do: https://www.jingdonglogistics.com/ About the role: The Strategic Key Account Manager will be responsible for managing and developing a portfolio of existing strategic clients, building long-term partnerships and driving sustainable revenue growth. The role will focus on increasing wallet share, improving customer retention, identifying opportunities to expand the use of JD Logistics’ services, and ensuring high levels of customer satisfaction. The successful candidate will act as the primary point of contact for key accounts, understanding their business requirements and working closely with internal teams to deliver tailored logistics and supply chain solutions. Key Responsibilities • Manage a portfolio of existing strategic and enterprise accounts, building long-term client relationships. • Develop account growth plans to maximise revenue and increase wallet share. • Identify cross-selling and upselling opportunities across JD Logistics' service portfolio. • Understand clients' business requirements and recommend suitable logistics and supply chain solutions. • Drive customer retention through proactive engagement, regular business reviews and effective issue resolution. • Manage commercial negotiations, contract renewals, pricing discussions and account profitability. • Monitor account performance, revenue growth and customer satisfaction against agreed targets. • Collaborate with operations, solutions, finance and customer service teams to ensure seamless service delivery. • Identify service improvement opportunities and address customer concerns to strengthen long-term partnerships. Qualifications & Experience • Bachelor's degree in Business, Logistics, Supply Chain Management or a related field. • 3-5 years of experience in strategic account management or key account management, preferably within logistics, supply chain, e-commerce or 3PL. • Proven experience managing enterprise accounts, growing existing business and improving customer retention. • Strong commercial, negotiation, communication and stakeholder management skills.

Bachelor's degree in Business, Logistics, Supply Chain Management or a related field. 3-5 years of experience in strategic account management or key account management, preferably within logistics, supply chain, e-commerce or 3PL. Proven experience managing enterprise accounts, growing existing business and improving customer retention. Strong commercial, negotiation, communication and stakeholder management skills.

Manage a portfolio of existing strategic and enterprise accounts, building long-term client relationships. Develop account growth plans to maximise revenue and increase wallet share. Identify cross-selling and upselling opportunities across JD Logistics' service portfolio. Understand clients' business requirements and recommend suitable logistics and supply chain solutions. Drive customer retention through proactive engagement, regular business reviews and effective issue resolution. Manage commercial negotiations, contract renewals, pricing discussions and account profitability. Monitor account performance, revenue growth and customer satisfaction against agreed targets. Collaborate with operations, solutions, finance and customer service teams to ensure seamless service delivery. Identify service improvement opportunities and address customer concerns to strengthen long-term partnerships.