Technical Product Manager

Detailed Requirements (Technical Skillset) • Strong hands-on experience (10+ years) in Product Management / Technical Product Management within complex enterprise digital transformation programmes. • Proven experience owning and managing customer-facing digital products across the complete product lifecycle, from discovery and requirements through implementation, launch and continuous improvement. • Strong experience translating business objectives and customer needs into product capabilities, features, epics and user stories. • Own and maintain the product backlog, ensuring requirements are clearly defined, prioritised and aligned to product outcomes and delivery milestones. • Define clear acceptance criteria, business rules, functional requirements and non-functional requirements in collaboration with engineering, architecture and QA teams. • Strong understanding of web, mobile and API-based application architectures, enabling effective engagement with engineering and solution architecture teams. • Working knowledge of: • Microservices architecture • REST APIs and API-first design • Event-driven architecture and messaging • Enterprise integration patterns • Cloud-native applications • Data and system integration • Experience managing products spanning multiple upstream and downstream systems, with ability to understand dependencies, integration impacts and end-to-end customer journeys. • Ability to work closely with Solution Architects and Engineering Leads to assess solution options, technical dependencies, constraints and trade-offs. • Strong understanding of customer journey mapping, service design and UX/UI principles, particularly for digital booking and servicing journeys. • Experience managing complex transactional workflows including: • Booking and fulfilment • Amendments and cancellations • Customer eligibility • Availability and capacity • Notifications • Payment/billing interactions • Exception and disruption handling • Ability to define and manage Minimum Viable Product (MVP) scope and subsequent product increments, balancing business value, customer experience, technical complexity and delivery timelines. • Strong experience in backlog prioritisation using business value, customer impact, risk, technical dependencies and implementation effort. • Experience defining product KPIs and success measures, including customer experience, adoption, operational efficiency, conversion, service reliability and revenue-related measures. • Strong understanding of Agile/Scrum delivery practices, including: • Product backlog management • Sprint planning • Backlog refinement • Sprint reviews/demos • Release planning • PI/quarterly planning • Proficiency with Jira and Confluence for requirements, backlog and product documentation management. • Experience coordinating UAT, business readiness and product acceptance, ensuring delivered functionality meets agreed business outcomes. • Ability to manage cross-team dependencies, risks, assumptions and decisions across multiple technology and business workstreams. • Strong stakeholder management skills with the ability to communicate effectively across Business, Operations, Architecture, Engineering, QA, Security, UX and senior leadership. • Experience working with third-party vendors and technology partners, including managing product requirements, dependencies, deliverables and acceptance. • Ability to support production readiness, go-live and hypercare, including prioritisation of defects and production issues based on customer and business impact. • Strong analytical and problem-solving skills with the ability to make data-informed product decisions. • Strong communication, facilitation and presentation skills, with the ability to articulate complex technical topics in clear business language. • Preferable: • Experience in airline, travel, transportation, mobility or logistics platforms. • Understanding of end-to-end Chauffeur Drive booking and servicing journeys, covering booking, amendment, cancellation, eligibility, fulfilment and customer communication. • Experience managing integrations with CRM, loyalty, reservation, payment, notification and operational fulfilment systems. • Ability to identify opportunities to reduce manual processing, reconciliation issues and revenue leakage through product and process improvements. • Strong focus on creating a seamless premium customer experience while balancing operational feasibility and technology constraints. • Ability to manage product requirements spanning customer channels, operational systems, integration platforms and external service providers. • Experience designing or managing real-time booking and availability workflows, including validation, capacity and exception scenarios. • Ability to define requirements around pickup/drop-off addresses, vehicle selection, passenger requirements and special service requests. • Understanding of route, service area and eligibility rules and the ability to translate complex operational policies into clear system requirements. • Experience in using & benefiting from Product related AI tools

Strong hands-on experience (10+ years) in Product Management / Technical Product Management within complex enterprise digital transformation programmes. Proven experience owning and managing customer-facing digital products across the complete product lifecycle, from discovery and requirements through implementation, launch and continuous improvement. Strong experience translating business objectives and customer needs into product capabilities, features, epics and user stories. Own and maintain the product backlog, ensuring requirements are clearly defined, prioritised and aligned to product outcomes and delivery milestones. Define clear acceptance criteria, business rules, functional requirements and non-functional requirements in collaboration with engineering, architecture and QA teams. Strong understanding of web, mobile and API-based application architectures. Working knowledge of microservices architecture, REST APIs and API-first design, event-driven architecture and messaging, enterprise integration patterns, cloud-native applications, data and system integration. Experience managing products spanning multiple upstream and downstream systems, with ability to understand dependencies, integration impacts and end-to-end customer journeys. Ability to work closely with Solution Architects and Engineering Leads to assess solution options, technical dependencies, constraints and trade-offs. Strong understanding of customer journey mapping, service design and UX/UI principles for digital booking and servicing journeys. Experience managing complex transactional workflows including booking and fulfilment, amendments and cancellations, customer eligibility, availability and capacity, notifications, payment/billing interactions, exception and disruption handling. Ability to define and manage MVP scope and subsequent product increments, balancing business value, customer experience, technical complexity and delivery timelines. Strong experience in backlog prioritisation using business value, customer impact, risk, technical dependencies and implementation effort. Experience defining product KPIs and success measures, including customer experience, adoption, operational efficiency, conversion, service reliability and revenue-related measures. Strong understanding of Agile/Scrum delivery practices (product backlog management, sprint planning, backlog refinement, sprint reviews/demos, release planning, PI/quarterly planning). Proficiency with Jira and Confluence for requirements, backlog and product documentation management. Experience coordinating UAT, business readiness and product acceptance. Ability to manage cross-team dependencies, risks, assumptions and decisions across multiple technology and business workstreams. Strong stakeholder management skills across Business, Operations, Architecture, Engineering, QA, Security, UX and senior leadership. Experience working with third-party vendors and technology partners. Ability to support production readiness, go-live and hypercare, including prioritisation of defects and production issues. Strong analytical and problem-solving skills with ability to make data-informed product decisions. Strong communication, facilitation and presentation skills, articulating complex technical topics in clear business language. Preferable: experience in airline, travel, transportation, mobility or logistics platforms; understanding of end-to-end Chauffeur Drive booking and servicing journeys; experience managing integrations with CRM, loyalty, reservation, payment, notification and operational fulfilment systems; identify opportunities to reduce manual processing, reconciliation issues and revenue leakage; creating a seamless premium customer experience while balancing operational feasibility and technology constraints; manage product requirements spanning customer channels, operational systems, integration platforms and external service providers; experience designing or managing real-time booking and availability workflows, including validation, capacity and exception scenarios; define requirements around pickup/drop-off addresses, vehicle selection, passenger requirements and special service requests; understanding of route, service area and eligibility rules; translate complex operational policies into clear system requirements; experience in using and benefiting from product-related AI tools.

Own and manage the product backlog; translate business objectives into product capabilities; define acceptance criteria and non-functional requirements; collaborate with engineering, architecture and QA; oversee product lifecycle from discovery to continuous improvement; work with Solution Architects and Engineering Leads on dependencies and trade-offs; manage complex transactional workflows (booking, amendments, cancellations, eligibility, availability, notifications, payments); define MVP scope and product increments; prioritise backlog based on value, risk and effort; define KPIs and success measures; ensure UAT, business readiness and product acceptance; manage cross-team dependencies and stakeholder communications; coordinate with vendors and technology partners; support production readiness, go-live and hypercare; use data to inform decisions; communicate complex topics to non-technical stakeholders.