Retail Sales Specialist-Kuwait

IPEKYOL GROUP has played a major and important role in the Turkish retail industry since 1986 with its Ipekyol, Twist and Machka brands. Mission; “To provide women with a fashion experience that makes them feel special”, Vision; “To be a global fashion player that makes a difference with innovative solutions, adds value to the society in which it exists by understanding the expectations and needs of the new world women in the best way, with great desire and belief.” We want to meet and grow together with talents who want to be in fashion. We know; WE ARE STRONGER TOGETHER! Create memorable experiences. Connect through fashion. Be part of the future of fashion retail. At Ipekyol Group, our stores are the heart of our brand. They represent our vision, our values and our commitment to delivering exceptional experiences to every customer. We are looking for a passionate and customer-focused Sales Associate to join our Kuwait retail operations, bring our brand values to life and create personalized experiences for every customer. This role is ideal for someone who combines a passion for fashion with strong communication skills and a genuine desire to understand and respond to customer needs. What You'll Be Doing? Deliver a Signature Customer Experience • Welcome every customer warmly and create a positive first impression by representing the brand’s values and service standards. • Understand customers’ needs, preferences and expectations, and provide personalized styling and product recommendations. • Support customers throughout their shopping journey by delivering attentive, professional and engaging service. • Build strong and lasting customer relationships that encourage loyalty and future visits. • Handle customer requests, feedback and concerns professionally, escalating relevant matters when necessary. • Maintain regular communication with customers to introduce relevant products, campaigns and brand activities. Drive Sales Performance • Contribute to individual and store sales targets by applying effective selling techniques. • Identify sales opportunities by understanding customer preferences, fashion trends and product features. • Apply cross-selling and upselling techniques naturally to enhance the customer experience and maximize sales opportunities. • Stay informed about current collections, products, campaigns and promotions to provide accurate and inspiring recommendations. • Support customer conversion and contribute to the store’s overall commercial performance. • Use available customer data and insights appropriately to create future selling opportunities. Represent Our Brand • Bring the brand’s values and philosophy to life through every customer and team interaction. • Maintain a strong understanding of the collection, product features, styling opportunities and seasonal trends. • Ensure the sales floor, fitting rooms, shelves and customer areas are organized, welcoming and aligned with visual merchandising standards. • Support product displays, campaign changes and visual merchandising activities under the guidance of the store leadership team. • Promote available digital services and support the connection between store and e-commerce experiences. Support Operational Excellence • Replenish products and help maintain availability across the sales floor. • Support daily store operations, including stock handling, product organization and shipment processes. • Follow all company policies, operational procedures, security standards and health and safety requirements. • Use available digital tools and technologies confidently to support the customer experience. • Promptly communicate operational challenges, customer insights and product feedback to the store leadership team. Work as One Team • Collaborate effectively with team members to achieve shared store goals and deliver a consistent customer experience. • Contribute to a positive, respectful and inclusive workplace built on trust and teamwork. • Share customer feedback, product insights and market observations with the team. • Support colleagues during busy periods and contribute flexibly to changing store priorities. • Participate actively in learning and development opportunities to continuously improve product knowledge, styling expertise and selling skills. Your Profile We are looking for a fashion enthusiast who has: ✓ Minimum 1–2 years of retail experience, preferably in women’s fashion retail. ✓ Strong customer service mindset and a passion for creating memorable shopping experiences. ✓ Good communication and interpersonal skills. ✓ Positive attitude, self-motivation and strong teamwork skills. ✓ Ability to work effectively in a fast-paced retail environment and manage multiple priorities. ✓ Flexibility to work evenings, weekends, public holidays and peak retail periods. ✓ Fluent English communication skills. Arabic is an advantage. What We Offer When you join Ipekyol Group, you become part of a growing international fashion organization that values talent, creativity and continuous development. Growth & Development • Structured learning opportunities. • Career progression through internal mobility. • Continuous development through training programs and on-the-job learning. • Exposure to different retail environments and opportunities. Employee Experience • Engagement activities and internal communication programs. • A collaborative and inspiring workplace culture. • The opportunity to contribute to Ipekyol Group’s growing international retail journey. Ready to Create the Next Chapter of Ipekyol Group? If you are passionate about fashion, customer engagement and creating memorable shopping experiences, we invite you to join our journey. Apply now and become part of Ipekyol Group’s global retail story.

Minimum 1–2 years of retail experience, preferably in women’s fashion retail. Fluent English communication skills. Arabic is an advantage. Ability to work evenings, weekends, public holidays and peak retail periods.

Deliver a Signature Customer Experience by welcoming customers, understanding needs, providing personalized styling and product recommendations, supporting customers throughout their shopping journey, building lasting relationships, handling requests and feedback, and communicating relevant products and brand activities. Drive Sales Performance through achieving targets, identifying opportunities, using cross-selling and upselling techniques, staying informed about collections and promotions, supporting conversion and overall store performance, and using customer data to create future opportunities. Represent Our Brand by embodying brand values, maintaining product knowledge and visual merchandising standards, supporting displays and campaign changes, and promoting digital services linking store and e-commerce. Support Operational Excellence with stock replenishment, daily store operations, adherence to policies and safety, using digital tools, and relaying feedback to leadership. Work as One Team by collaborating with colleagues, maintaining a positive and inclusive environment, sharing insights with the team, supporting during busy periods, and pursuing learning and development.