Lead Software Engineer

• Educational Qualifications • Required: Bachelor’s Degree in Computer Science, Information Technology, Software Engineering, or a closely related field. • Preferred: Master’s Degree in Information Technology or Business Administration. • Professional Certifications • Mandatory: ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS) in IT Service Management (ITSM). • Frameworks: ITIL v4 Foundation Certification (Managing Professional level is a distinct advantage). • Technical & Professional Experience • Total Experience: Minimum of 6–8 years of progressive experience in IT Service Management and IT Operations. • ServiceNow Hands-On Experience: Minimum of 4–5 years of dedicated, hands-on experience in configuring, customizing, and administering ServiceNow platforms. • On-Premises Expertise: Proven, direct experience with on-premises (self-hosted) ServiceNow deployments, including MID Server topologies, local server/network configurations, database architectures, and local network security protocols. • Development Skills: High proficiency in JavaScript, HTML, CSS, XML, JSON, AngularJS, Web Services (REST/SOAP), and database queries (SQL). • Integration Knowledge: Hands-on experience integrating ServiceNow with enterprise monitoring systems, Active Directory/LDAP, and third-party IT tools. • Personnel & Soft Skills • Analytical Thinking: Strong problem-solving skills with a systematic approach to technical troubleshooting. • Communication: Exceptional written and verbal communication skills, with the ability to articulate technical concepts to non-technical stakeholders and executive leadership. • Adaptability & Focus: Ability to work effectively under pressure during critical cutover phases, cutover windows, and hypercare periods. • Collaboration: Proven track record of working effectively in cross-functional teams, managing third-party system integrators, and mentoring internal resources.

Bachelor’s Degree in Computer Science, Information Technology, Software Engineering, or a closely related field. Prefer Master’s Degree in Information Technology or Business Administration. Mandatory: ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS) in IT Service Management (ITSM). ITIL v4 Foundation Certification (Managing Professional level is a distinct advantage). Total Experience: Minimum of 6–8 years of progressive experience in IT Service Management and IT Operations. ServiceNow Hands-On Experience: Minimum of 4–5 years of dedicated, hands-on experience in configuring, customizing, and administering ServiceNow platforms. On-Premises Expertise: Proven, direct experience with on-premises ServiceNow deployments, including MID Server topologies, local server/network configurations, database architectures, and local network security protocols. Development Skills: High proficiency in JavaScript, HTML, CSS, XML, JSON, AngularJS, Web Services (REST/SOAP), and database queries (SQL). Integration Knowledge: Hands-on experience integrating ServiceNow with enterprise monitoring systems, Active Directory/LDAP, and third-party IT tools.

Lead the design, configuration, customization, and administration of ServiceNow platforms; manage on-premises deployments and integrations; collaborate with cross-functional teams and third-party system integrators; mentor internal resources; communicate technical concepts to non-technical stakeholders and executives; ensure stable operations during cutover phases, cutover windows, and hypercare periods.