Key Account Manager

About Signify Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond. At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career. Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world. Job Summary More about the role Manages strategic relationships with key accounts to maximize opportunities in the lighting projects business to drive profitable growth and customer satisfaction. Leads the design and implementation of lighting solutions that meet customer requirements while promoting Signify’s connected and sustainable innovations. Coordinates cross-functional teams to ensure timely, high-quality project delivery. Key Areas of Responsibility • Manages assigned key accounts (Installers, general contractors, specifiers, project partners, end users) across the customer ecosystem, being accountable for all projects within the account, including direct responsibility for medium and large lighting projects. • Delivers sales targets, revenue growth, and profitability objectives within the assigned territory. • Builds and nurtures strong, multi-level relationships with key accounts and stakeholders (installers, contractors, specifiers, consultants) to influence product selection and secure specifications and to create pull for Signify’s innovations. Manages complex interactions across the customer ecosystem, including partners, alliances, and specifiers, ensuring alignment and collaboration across all phases of project development and delivery. • Has an in-depth understanding of the market and defines an account strategy that drives profitable high growth opportunities for Signify as well as operationally managing the execution. • Coordinates across Signify teams (e.g. Sales Specialists, Product Marketing, Order Desk, Quote Support, LiAS, Supply Chain, Customer Satisfaction etc.) with the objective of meeting account performance objectives and customer’s expectations. • Collaborates with offer management and marketing teams to tailor offerings and drives continuous improvement initiatives by gathering client feedback and implementing solutions. • Identifies and pursues project opportunities from early design stages through to execution and delivery. • Monitors performance and manages accuracy of forecast and prepares detailed reports to inform decision-making. Tracks and keeps up to date project progress in CRM. • Resolves project challenges proactively to ensure on-time, in-scope, and on-budget delivery. • Leads commercial discussions and negotiates contracts to maximize profitability and strengthen customer partnerships. • Promotes connected, digital, and sustainable lighting systems that address customer needs for efficiency, performance, and compliance • Manages technical and commercial projects, including detailed calculations for pricing, product configurations, and margin analysis. Oversees the preparation and coordination of all project documentation—specifications, technical files, and customer proposals. • Leads the end-to-end tender process for strategic projects, including identifying opportunities, coordinating internal resources, and preparing competitive submissions. • Continuously enhances knowledge of Signify’s solutions, connected systems, and market developments. Participates actively in learning programs and sales capability initiatives. Critical Experiences • Bachelor’s degree in Engineering, with a specialization in Electrical, Electronics, or Communications Engineering. • Minimum 5 years of experience in sales, key account management within the lighting or electronics industries. • Experience working with public sector is a plus. • Relevant sales certifications are essential to validate skills in strategic accounts effectively. Everything we’ll do for you You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together. Come join us, and together we can light up the future.

Bachelor’s degree in Engineering, with a specialization in Electrical, Electronics, or Communications Engineering. Minimum 5 years of experience in sales, key account management within the lighting or electronics industries. Experience working with public sector is a plus. Relevant sales certifications are essential to validate skills in strategic accounts effectively.

Manages strategic relationships with key accounts to maximize opportunities in the lighting projects business to drive profitable growth and customer satisfaction. Leads the design and implementation of lighting solutions that meet customer requirements while promoting Signify’s connected and sustainable innovations. Coordinates cross-functional teams to ensure timely, high-quality project delivery. Manages assigned key accounts across the customer ecosystem, delivering sales targets, revenue growth, and profitability objectives. Builds and nurtures relationships with key accounts and stakeholders to influence product selection and secure specifications. Defines account strategy, coordinates across Signify teams, tailors offerings with marketing, identifies project opportunities, monitors forecast and project progress in CRM, resolves challenges to ensure on-time delivery, leads commercial discussions and contract negotiations, promotes connected and sustainable lighting systems, manages technical and commercial projects with pricing and documentation, leads end-to-end tender processes, and continuously enhances knowledge of Signify’s solutions and market developments.