Quality Manager

Key responsibilities of the role Managerial/Administration: • Contribute to developing quality department and standards and ensure they are consistently met. Act as a role model and deliver high clinical and operational performance standards by developing and supporting the wider hospital organization. • Collaborates with clinical staff at all levels, interdisciplinary teams, executive officers and other stakeholders in the development, implementation, and evaluation of programs and services. • Contributes to investigations of complaints and incidents and draft responses as required in a timely manner. • Contributes to the monitoring of key performance indicators and developing action plans as required • Ensure that the organization obtains and maintains the relevant health facility accreditation such as CBAHI, JCI, CARF, or any other accreditation as per the strategy Quality & Safety: • Participates in quality management activities as assigned and at a personal level of accountability, i.e. accreditation process. • Evaluates factors related to safety, outcomes, effectiveness, cost, and social impact when developing and implementing practice innovations. • Participate in the Hospital’s Quality and Audit Programmes and evaluate the impact of new practices. Education: • Actively participates with the Chief Medical Officer in staff development activities consistent with service delivery and individual learning goals. • Maintains a primary role in departmental and interdepartmental related educational activities. • Maintains a significant role in the creation and execution of Hospital programmes, hospital quality development, policy and procedures and competencies Qualifications: • (Masters) degree in (Quality Management, Health • Administration) from accredited National/International University or College. • Minimum Bachelor degree in Quality Management from accredited National/International University or College • Certified Professional in Healthcare Quality (CPHQ). • Certificate in management or leadership skill. • Not less than 3 years in a similar role. • Knowledge of Health Regulations. Previous experience in obtaining CBAHI accreditation. • International accreditation experience an advantage

Minimum Bachelor degree in Quality Management from accredited National/International University or College. (Masters) degree in Quality Management, Health Administration from accredited National/International University or College. Certified Professional in Healthcare Quality (CPHQ). Certificate in management or leadership skill. Not less than 3 years in a similar role. Knowledge of Health Regulations. Previous experience in obtaining CBAHI accreditation. International accreditation experience an advantage.

Contribute to developing quality department and standards and ensure they are consistently met. Act as a role model and deliver high clinical and operational performance standards by developing and supporting the wider hospital organization. Collaborates with clinical staff at all levels, interdisciplinary teams, executive officers and other stakeholders in the development, implementation, and evaluation of programs and services. Contributes to investigations of complaints and incidents and draft responses as required in a timely manner. Contributes to the monitoring of key performance indicators and developing action plans as required. Ensure that the organization obtains and maintains the relevant health facility accreditation such as CBAHI, JCI, CARF, or any other accreditation as per the strategy. Participates in quality management activities as assigned and at a personal level of accountability, i.e. accreditation process. Evaluates factors related to safety, outcomes, effectiveness, cost, and social impact when developing and implementing practice innovations. Participate in the Hospital’s Quality and Audit Programmes and evaluate the impact of new practices. Actively participates with the Chief Medical Officer in staff development activities consistent with service delivery and individual learning goals. Maintains a primary role in departmental and interdepartmental related educational activities. Maintains a significant role in the creation and execution of Hospital programmes, hospital quality development, policy and procedures and competencies.