Specialist, Operational Performance Intelligence

Job Summary Analyzes operational processes, systems, and data to identify improvement opportunities that advance departmental initiatives. Coordinates with cross functional teams to gather requirements and assess performance metrics, contributing to enhancements that strengthen operational systems and workflow. Job Description • Evaluates operational processes, systems, KPIs, and metrics to identify trends, performance gaps, and opportunities for improvement that support operational excellence. • Analyzes operational data using established tools and techniques, and research industry trends and best practices to generate insights that inform decision‑making and future enhancements. • Recommends targeted improvements to processes and practices to increase efficiency, strengthen overall performance, and integrate emerging technologies where applicable. • Coordinates with stakeholders to gather and document operational requirements, ensuring alignment with established goals and facilitating clear, structured communication. • Drafts and coordinates workshops, meetings, and presentations to capture requirements, manage expectations, and communicate results, tools, and process updates effectively. • Supports the development, enhancement, and implementation of tracking, reporting, and automation systems while maintaining proficiency in operational management tools such as Storms, OMS, and Dispatcher. • Supports project execution by helping define scope, objectives, deliverables, and timelines and collaborates with cross‑functional teams -including IT, operations, and finance- to ensure successful outcomes. • Follows established company policies, procedures, and standards to ensure full compliance with applicable laws and industry regulations. • Participates in storm restoration tasks and assigned drills to contribute to the safe and reliable recovery of services. • Performs additional tasks aligned with role expectations and qualifications to support team goals and operational flexibility. Additional Job Description Education • Bachelor’s degree in Business Administration, Computer Science, Engineering, or a related field. Experience • 5 years' experience with functional role responsibilities, and working with data collection, analysis and interpretation. • Experience working with documents, policies, SOP creation and implementation. • Experience leading or collaborating with projects. • Experience as matter-expert and asset resource to provide support to internal/external clients. • Prior utility, construction, or public sector experience desired. • Knowledge of industry-specific regulations, compliance requirements, and emerging trends related to business analysis is a plus. Additional experience may substitute for required education when it aligns with the competencies and knowledge necessary for the role: • Associate’s degree in Business Administration, Computer Science, Engineering or related field may substitute when accompanied by a minimum of 8 years of experience performing similar functions and at least 3 years of experience performing a previous Specialist role. • High School or equivalent (GED) when accompanied by a minimum of 10 years of experience performing similar functions described and at least 5 years of experience performing a previous Specialist role. Competencies (Skills) • Analytical & Problem‑Solving Skills: Ability to gather, interpret, and analyze complex data using SQL, Excel, and BI tools, applying strategic thinking to diagnose issues and deliver practical solutions. • Attention to Detail & Adaptability: Maintains accuracy while prioritizing tasks, meets deadlines in fast‑paced environments, and adapts to shifting priorities with minimal supervision. • Technical Proficiency: Expert in Microsoft Office Suite, including Word, PowerPoint, Excel, Visio, Power Apps, and Power BI. • Cross‑Functional Awareness: Quickly grasps project influences and requirements from other LUMA departments and adapts work accordingly. • Communication & Collaboration: Demonstrates strong written and verbal communication in Spanish and English, engages and influences stakeholders effectively, and works independently or collaboratively while exercising discretion and confidentiality. Licenses/Certifications • Valid driver’s license Travel Requirements • 10% Physical Demands • Stationary Position: Frequently • Pushing/ Pulling/ Reaching: Seldom • Kneel: Seldom • Grab: Seldom • Bend: Seldom • Lift/Carry over: 0 - 15 pounds Working Conditions • Wet or humid: Seldom • Working near or on moving mechanical parts: Never • Working near or on heavy machinery: Never • Working in high places: Never • Exposed to fumes or airborne particles: Never • Frequency of working in outdoor weather conditions: Never • Work with electricity: Never • Loud noise conditions: Seldom LUMA Energy is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, military status, disability, or any other characteristic protected by federal or local laws. Show more Show less