Operations Manager

Job Description Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Operations Manager , you’re not just directing daily hotel operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. Responsibilities As the Operations Manager, you will be responsible for performing the following tasks to the highest standards: • Support the overall strategic management of the hotel by establishing effective working relationships with senior colleagues, in particular the GM, DBD, FC and HRD. • In-charge of Front Office, Housekeeping, Security, Engineering, Food & Beverage, Kitchen, Recreation as well as Food Safety. • Actively participate in the key management issues in the property such as Capital projects, refurbishments, training and customer service. • Train team members and implement Hilton standard and related departmental regulations. • Conduct routine inspections of all areas in the hotel to ensure that all hardware and software are in optimum condition. • Make a detailed and realistic cost control plan to control operating costs for each department to maximize operating profits without compromising Hilton standards, safety procedures and guest experience. • Analyze costs on a monthly basis and prepare action plans for cost per occupied room, food cost, beverage costs, payroll including overtime and other expenses including costs for outsourcing of labour or services. • Manage direct reports professionally to ensure effective teamwork and operations. • Plan or approve appropriate annual, quarterly, monthly budgets, targets and work plans for each direct report. • Conduct regular Operations meetings including all direct reports. • Supervise daily team members’ performance and grooming. • Ensure that duty rosters are based on the needs of the hotel and are compliant with labour laws. • Ensure hotel and direct reports achieve key targets including but not limited to revenue, profit, SALT, QA, turnover, etc. • Work with the DBD and F&B Managers to ensure that all aspects of F&B is operating cost effectively (menu presentations / menu / pricing / promotions and ongoing activities). • Assist the DBD in establishing (with C&C Sales) an efficient and competitive C&C strategy and pricing. • Supervise and head all hotel activities, such as celebrations, decorations, communication and coordination with conference organizers, etc. • Evaluate competitors’ products and price policies twice a year. • Ensure that VIP guests receive the care and service they deserve every day. • Adhere to the hotel’s security and emergency policies and procedures. • Assist the General Manager in all activities and functions relating to the daily operations of the hotel. • Complete relevant tasks assigned by the General Manager. • The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. • Carry out any other reasonable duties and responsibilities as assigned. Qualifications What It Takes to Make the Stay At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact. About Us Join an Award-Winning Workplace Culture At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work. About The Team How We’ll Help You Thrive Benefits At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*: Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP). • Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan. Show more Show less

Responsibilities As the Operations Manager, you will be responsible for performing the following tasks to the highest standards: • Support the overall strategic management of the hotel by establishing effective working relationships with senior colleagues, in particular the GM, DBD, FC and HRD. • In-charge of Front Office, Housekeeping, Security, Engineering, Food & Beverage, Kitchen, Recreation as well as Food Safety. • Actively participate in the key management issues in the property such as Capital projects, refurbishments, training and customer service. • Train team members and implement Hilton standard and related departmental regulations. • Conduct routine inspections of all areas in the hotel to ensure that all hardware and software are in optimum condition. • Make a detailed and realistic cost control plan to control operating costs for each department to maximize operating profits without compromising Hilton standards, safety procedures and guest experience. • Analyze costs on a monthly basis and prepare action plans for cost per occupied room, food cost, beverage costs, payroll including overtime and other expenses including costs for outsourcing of labour or services. • Manage direct reports professionally to ensure effective teamwork and operations. • Plan or approve appropriate annual, quarterly, monthly budgets, targets and work plans for each direct report. • Conduct regular Operations meetings including all direct reports. • Supervise daily team members’ performance and grooming. • Ensure that duty rosters are based on the needs of the hotel and are compliant with labour laws. • Ensure hotel and direct reports achieve key targets including but not limited to revenue, profit, SALT, QA, turnover, etc. • Work with the DBD and F&B Managers to ensure that all aspects of F&B is operating cost effectively (menu presentations / menu / pricing / promotions and ongoing activities). • Assist the DBD in establishing (with C&C Sales) an efficient and competitive C&C strategy and pricing. • Supervise and head all hotel activities, such as celebrations, decorations, communication and coordination with conference organizers, etc. • Evaluate competitors’ products and price policies twice a year. • Ensure that VIP guests receive the care and service they deserve every day. • Adhere to the hotel’s security and emergency policies and procedures. • Assist the General Manager in all activities and functions relating to the daily operations of the hotel. • Complete relevant tasks assigned by the General Manager. • The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. • Carry out any other reasonable duties and responsibilities as assigned.