IT Support Engineer / IT Helpdesk Engineer

We are looking for an experienced IT Support Engineer to provide technical support and manage end-user IT services within a large enterprise environment. The ideal candidate should have strong hands-on expertise in Active Directory, Windows operating systems, Microsoft 365, and endpoint management tools. Key Responsibilities • Administer and troubleshoot Active Directory, including user accounts, group policies, access permissions, and authentication issues. • Configure, maintain, and troubleshoot Windows Server and Windows client operating systems. • Manage on-premises and Azure Active Directory / Microsoft Entra ID environments. • Provide support for Microsoft Exchange, Office 365, Outlook, and other Microsoft 365 applications. • Troubleshoot DNS, DHCP, network connectivity, and related infrastructure issues. • Manage endpoint configuration, application deployment, patching, and device compliance using Microsoft Intune and SCCM. • Handle L1/L2 support tickets, incidents, service requests, and escalations in line with agreed SLAs. • Support desktops, laptops, enterprise applications, and end-user access across a large corporate environment. • Coordinate with infrastructure, security, and application teams to resolve complex technical issues. • Maintain technical documentation and follow established IT service management processes. Required Skills & Experience • Strong hands-on experience in IT Helpdesk, IT Support, or Systems Administration within a large enterprise environment. • Excellent knowledge of Active Directory and Windows Server/client troubleshooting. • Practical experience with on-premises Active Directory and Azure AD / Microsoft Entra ID. • Good working knowledge of DNS, DHCP, Microsoft Exchange, Office 365, and Microsoft 365 administration. • Hands-on experience with Microsoft Intune and SCCM for endpoint and application management. • Strong troubleshooting, incident management, and problem-solving skills. • Familiarity with ITIL processes, ITSM ticketing tools, and SLA-driven support environments. • Excellent communication and stakeholder coordination skills. Note: This is a 2–3 month short-term contract. Immediate joiners currently based in the UAE are preferred.

Strong hands-on experience in IT Helpdesk, IT Support, or Systems Administration within a large enterprise environment. Excellent knowledge of Active Directory and Windows Server/client troubleshooting. Practical experience with on-premises Active Directory and Azure AD / Microsoft Entra ID. Good working knowledge of DNS, DHCP, Microsoft Exchange, Office 365, and Microsoft 365 administration. Hands-on experience with Microsoft Intune and SCCM for endpoint and application management. Strong troubleshooting, incident management, and problem-solving skills. Familiarity with ITIL processes, ITSM ticketing tools, and SLA-driven support environments. Excellent communication and stakeholder coordination skills.

Administer and troubleshoot Active Directory, including user accounts, group policies, access permissions, and authentication issues. Configure, maintain, and troubleshoot Windows Server and Windows client operating systems. Manage on-premises and Azure Active Directory / Microsoft Entra ID environments. Provide support for Microsoft Exchange, Office 365, Outlook, and other Microsoft 365 applications. Troubleshoot DNS, DHCP, network connectivity, and related infrastructure issues. Manage endpoint configuration, application deployment, patching, and device compliance using Microsoft Intune and SCCM. Handle L1/L2 support tickets, incidents, service requests, and escalations in line with agreed SLAs. Support desktops, laptops, enterprise applications, and end-user access across a large corporate environment. Coordinate with infrastructure, security, and application teams to resolve complex technical issues. Maintain technical documentation and follow established IT service management processes.