Business Analyst – Airline Disruption Management (IRROPS)

Exciting Opportunity Alert! 🌟 HTC Global Services is hiring an Business Analyst – Airline Disruption Management (IRROPS) for an 1-year extendable contract in Dubai, UAE (Onsite). HTC Global Services - a leading CMM level 5 global provider of innovative IT and Business Process Services and Solutions since 1990 with headquarters in Troy, Michigan, USA. Job Description We are looking for an experienced Business Analyst with strong knowledge of airline operations and disruption management (IRROPS). The role focuses on analyzing and improving end-to-end business processes and digital customer journeys associated with flight disruptions, including delays, cancellations, schedule changes, rebooking, refunds, vouchers, and passenger recovery. The successful candidate will work closely with business stakeholders, airline operations teams, Product Owners, UX/UI teams, and technology teams to gather requirements, analyze operational workflows, and define functional solutions that improve disruption handling, operational efficiency, and customer experience across digital channels. The role requires a strong understanding of airline operational processes, customer servicing, Agile product delivery, and business analysis, with the ability to translate complex operational scenarios into clear functional requirements and scalable digital solutions. Key Focus Areas • IRROPS and airline disruption management • Flight delays, cancellations, and schedule changes • Passenger rebooking and reaccommodation workflows • Refunds, vouchers, and compensation processes • Customer communication and recovery journeys • Airline operational processes and passenger servicing • Business requirements, user stories, and acceptance criteria • Agile delivery, UAT, and defect management • Digital customer experience and process optimization Interested candidates please do share your updated CV to [email protected] mentioning your Current CTC, expected CTC and notice period details. #HTCGlobalServices #ITJobs #hiring #lookingforjob #careers #jobs #immediatejoiner #recruitment #technology #jobseekers #interview #lookingforjobchange #newjob #uaejobs #contract #onsite #BA #BusinessAnalyst #Disruption #IRROPS Show more Show less

Analysis and improvement of end-to-end business processes and digital customer journeys related to flight disruptions (IRROPS); gather requirements, analyze operational workflows, and define functional solutions to improve disruption handling, operational efficiency, and customer experience across digital channels; translate complex operational scenarios into clear functional requirements and scalable digital solutions; work with stakeholders including airline operations teams, Product Owners, UX/UI teams, and technology teams; ensure Agile product delivery, UAT, and defect management; manage and define business requirements, user stories, and acceptance criteria.