Employee Relations Officer

Officer - Employee Relations IMMEDIATE SUPERVISOR: Senior Manager - Employee Relations DEPARTMENT: Human Resources Unit: Employee Relations FUNCTION: Supports the daily operations of the unit. PRIMARY TASKS: • Provides a comprehensive level of assistance to ensure smooth and efficient operations. • Provides a high level of administrative and clerical support to the unit, department, or function. • a. Attend to all AU staff and external parties’ inquiries that are received through the HR helpdesk email and ensure all inquiries are promptly answered. • b. Collect and distribute incoming internal and external mail to relevant HR staff members and ensure promptness of outgoing mail processing. • c. Forward department emails to concerned AU staff with follow-up on personnel matters only. • d. Coordinate with IT for the issuance of new access cards to concerned staff and distribute accordingly. • e. Responsible for the stationery order of the department. • Undertakes special projects to meet the objectives of the function. • Prioritizes and manages multiple projects simultaneously and follows up on issues in a timely manner. • Collect and prepare background documents for various tasks. • Follows the university rules and regulations. • Acts as a first contact for the Senior Manager’s office, including but not confined to screening of telephones and personal inquiries, and provides a high level of client service. • Prepares routine and non-routine correspondence such as memos, letters, email, and other correspondence as required. • Receives, sorts, and distributes mail. • Creates and maintains a filing system. • Data input in the Human Resource Information System pertaining to employee relations functions. • Undertakes other duties as required by the Senior Manager – Employee Relations. SELECTION CRITERIA: FORMAL QUALIFICATIONS, EXPERIENCE, AND ATTRIBUTES: Essential: • Bachelor’s degree in a relevant field. • Minimum 1 year of relevant experience. • Well-developed communication and interpersonal skills. • Highly developed organizational and time management skills. Show more Show less

Bachelor’s degree in a relevant field. Minimum 1 year of relevant experience. Well-developed communication and interpersonal skills. Highly developed organizational and time management skills.

Supports the daily operations of the unit. Provides a high level of administrative and clerical support to the unit, department, or function. Attend to all AU staff and external parties’ inquiries that are received through the HR helpdesk email and ensure all inquiries are promptly answered. Collect and distribute incoming internal and external mail to relevant HR staff members and ensure promptness of outgoing mail processing. Forward department emails to concerned AU staff with follow-up on personnel matters only. Coordinate with IT for the issuance of new access cards to concerned staff and distribute accordingly. Responsible for the stationery order of the department. Undertakes special projects to meet the objectives of the function. Prioritizes and manages multiple projects simultaneously and follows up on issues in a timely manner. Collect and prepare background documents for various tasks. Follows the university rules and regulations. Acts as a first contact for the Senior Manager’s office, including but not confined to screening of telephones and personal inquiries, and provides a high level of client service. Prepares routine and non-routine correspondence such as memos, letters, email, and other correspondence as required. Receives, sorts, and distributes mail. Creates and maintains a filing system. Data input in the Human Resource Information System pertaining to employee relations functions. Undertakes other duties as required by the Senior Manager – Employee Relations.