Guest Relations Officer | Aliving Holiday Homes

Guest Relations Officer | Aliving Holiday Homes Aliving Holiday Homes, part of the Allegiance Real Estate, is looking for a polished, service-oriented and guest-focused Guest Relations Officer to join our growing team in Dubai The ideal candidate will be responsible for creating a seamless guest experience from pre-arrival through check-out, handling guest enquiries, coordinating requests and ensuring a high standard of service throughout the guest journey. Key Responsibilities • Manage guest communication before, during and after their stay • Handle guest enquiries, requests and concerns promptly and professionally • Coordinate check-ins, check-outs and special guest arrangements • Provide guests with accurate information regarding properties, facilities, services and local recommendations • Follow up with guests to ensure a smooth and comfortable stay • Coordinate with housekeeping, maintenance and operations teams to resolve guest requests efficiently • Address complaints professionally and work towards effective resolutions • Maintain accurate guest records and ensure all communication is properly documented • Monitor guest feedback and identify opportunities to improve the overall guest experience • Support the team in maintaining high guest satisfaction and service standards What We’re Looking For • 1–2 years of experience in guest relations, hospitality, customer service, hotel operations or holiday homes • Excellent verbal and written communication skills • Professional and well-presented manner • Strong problem-solving and interpersonal skills • Ability to remain calm and professional when handling guest complaints or urgent requests • Strong organisational skills with the ability to manage multiple requests simultaneously • Good knowledge of Dubai and its hospitality landscape is an advantage • Proficiency in English is essential; additional languages are an advantage • Willingness to work on weekends and according to operational requirements What You’ll Bring We are looking for someone who understands that guest experience is about more than simply responding to requests. You should be proactive, attentive to detail and comfortable taking ownership of a guest’s experience from start to finish. Location: Dubai Employment Type: Full-time If you are passionate about hospitality and enjoy creating exceptional guest experiences, we would like to hear from you. Show more Show less

1–2 years of experience in guest relations, hospitality, customer service, hotel operations or holiday homes

Manage guest communication before, during and after their stay; Handle guest enquiries, requests and concerns promptly and professionally; Coordinate check-ins, check-outs and special guest arrangements; Provide guests with accurate information regarding properties, facilities, services and local recommendations; Follow up with guests to ensure a smooth and comfortable stay; Coordinate with housekeeping, maintenance and operations teams to resolve guest requests efficiently; Address complaints professionally and work towards effective resolutions; Maintain accurate guest records and ensure all communication is properly documented; Monitor guest feedback and identify opportunities to improve the overall guest experience; Support the team in maintaining high guest satisfaction and service standards