Commercial Operation Manager

Company Description Cloud Softway is an AWS Advanced Partner specializing in cloud-native solutions that leverage DevOps and AI to accelerate time-to-market for clients. The company focuses on optimizing cloud performance and economics, helping organizations achieve scalable, efficient, and cost-effective infrastructures. Cloud Softway provides hands-on migration, engineering, and managed services that support digital transformation initiatives. By combining technical expertise with a service-oriented approach, the company enables clients to improve operational efficiency and realize the full value of their cloud investments. Role Description The Commercial Operation Manager is a full-time role based in Riyadh with a hybrid work arrangement, allowing some work-from-home flexibility. This role is responsible for overseeing commercial operations, including planning, executing, and optimizing processes that support sales, customer service, and revenue growth. Day-to-day tasks include analyzing operational data, monitoring performance metrics, coordinating with sales and account teams, and identifying opportunities to improve efficiency and customer satisfaction. The Commercial Operation Manager will collaborate closely with internal stakeholders to streamline workflows, develop operational reports, support strategic initiatives, and ensure that commercial activities align with company goals and client needs. Qualifications • Candidates should possess strong Operations Management skills, including process optimization, workflow design, and performance monitoring. • Candidates should possess solid Analytical Skills, including data interpretation, reporting, and the ability to generate insights that inform decisions. • Candidates should possess effective Communication skills, including clear written and verbal communication and cross-functional collaboration. • Candidates should possess Customer Service skills, including relationship management, handling inquiries, and maintaining high client satisfaction. • Candidates should possess Sales-related skills, including supporting sales processes, pipeline tracking, and coordinating with sales teams. • Experience in cloud or technology services, particularly within AWS or similar environments, is beneficial. • Bachelor’s degree in Business, Management, Engineering, or a related field is preferred, or equivalent practical experience. • Proven ability to work in a hybrid environment, manage priorities, and use digital tools for collaboration

Bachelor’s degree in Business, Management, Engineering, or a related field is preferred, or equivalent practical experience. Proven ability to work in a hybrid environment, manage priorities, and use digital tools for collaboration.

Overseeing commercial operations, including planning, executing, and optimizing processes that support sales, customer service, and revenue growth. Analyze operational data, monitor performance metrics, coordinate with sales and account teams, and identify opportunities to improve efficiency and customer satisfaction. Collaborate with internal stakeholders to streamline workflows, develop operational reports, support strategic initiatives, and ensure that commercial activities align with company goals and client needs.