Officer Quality & Food Safety

Job Purpose: Responsible for supporting the implementation and maintenance of food safety and quality systems across all food operations. The role ensures compliance with food safety regulations, internal and international standards (HACCP, ISO 22000, FSMS), and hygiene practices to maintain product quality and operational excellence. Key Responsibilities and Duties: Food Safety Compliance • Support the implementation and monitoring of the Food Safety Management System (FSMS). • Conduct routine inspections to ensure compliance with HACCP, food safety regulations, and company standards. • Monitor temperature records, storage conditions, and food handling practices. • Assist in preparing for external audits and regulatory inspections. • Ensure corrective actions are implemented for identified non-conformities. Quality Assurance & Control • Conduct regular quality checks on raw materials, production processes, and finished products. • Perform product inspections and support sensory evaluations. • Monitor product quality consistency and report deviations. • Assist in investigating customer complaints and support corrective and preventive actions (CAPA). • Ensure product specifications and quality records are properly maintained. Hygiene & Sanitation Oversight • Monitor hygiene and sanitation standards across kitchens, production facilities, and storage areas. • Verify implementation of cleaning schedules and sanitation procedures. • Conduct hygiene inspections and report observations. • Support pest control monitoring and follow-up activities. Training & Staff Development • Support food safety and hygiene training for employees. • Promote awareness regarding personal hygiene, allergen management, and cross-contamination prevention. • Assist in conducting refresher sessions and toolbox talks. Documentation & Record Management • Maintain food safety records, checklists, inspection reports, and monitoring logs. • Ensure all documentation is updated, accurate, and compliant with company and regulatory requirements. • Prepare routine reports related to food safety inspections, audit findings, and corrective actions. Risk Management & Continuous Improvement • Identify food safety and quality risks during operations and escalate concerns when required. • Support continuous improvement initiatives related to food safety and quality standards. • Recommend practical solutions to improve compliance and operational efficiency. Cross-Functional Coordination • Coordinate with Operations, Production, Procurement, and Store teams to ensure food safety compliance. • Support new product launches by verifying food safety and quality requirements. • Participate in internal meetings related to food safety and quality matters.