Marketing and Sales Engagement Manager

- - - - - - - - - - - - Standards and Process • Lead the deployment of M&S process/standards/organizational changes in a given perimeter and provide support and counsel to business functions • Define the Bonus calculation rules and ensure implementation locally • Ensure Health and Safety standards in respected Customer Relationship Management • Identify customers needs and concerns and define the pluri-annual CRM roadmap to support M&S business ambitions • Manage deployment of all CRM modules in line with business priorities • Identify with Stakeholder metrics to be tracked and design dashboard accordingly • Develop the change management plan and supervise the implementation Building a better M&S Workforce • Detect employee’s relevant skills to help move the company ahead • Analyze local workforce (competency, jobs,training) and identify employee needs/concerns & recommend qualitative/quantitative actions to support the business ambitions • Measure impact of an action plan, and/or organizational changes and provide recommendations to stakeholders • Apply the Marketing & Sales Metier referential an ensure its application • Steer the activity and propose action plan to close any deviation • Animate your M&S network Learning and people development • Identify and put in place the right training to close competency gap and measure its impact vs business ambitions • Manage the M&S and customers training center when present locally • Put in place the training to develop employees towards reaching the business ambitions. • Favor/ease collaboration between marketing and sales teams Experience In • Proven experience as key account manager • Proven experience in sales and providing solutions based on customer needs • Demonstrated strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels • Proven experience is multi-tasking several accounts • Proven ability to communicate with client leaders of all levels (C-level down to entry-level support roles) • Experienced with Salesforce “Engage”

Experience as key account manager; proven experience in sales and providing solutions based on customer needs; strong communication and interpersonal skills with aptitude in building relationships with professionals at all organizational levels; proven ability to multi-task several accounts; proven ability to communicate with client leaders from C-level down to entry-level support roles; experience with Salesforce “Engage”.

Lead deployment of Marketing & Sales processes, standards, and organizational changes within a perimeter; define bonus calculation rules and ensure local implementation; ensure Health and Safety standards; identify customer needs and define multi-year CRM roadmap; manage deployment of all CRM modules aligned with business priorities; identify metrics to track with stakeholders and design dashboards; develop change management plans and supervise implementation; detect relevant employee skills and analyze local workforce to recommend actions; measure impact of actions and organizational changes; apply Marketing & Sales Metier referential and ensure its application; steer activities and propose action plans to close deviations; animate the M&S network; identify and implement training to close competency gaps; manage M&S and customers training center locally; foster collaboration between marketing and sales teams.