Receptionist- January 2027

GEMS Royal Dubai School is a vibrant, premium British curriculum school, educating students from FS1 to Year 9, expanding to include Year 10 in September 2027, and annual growth to Year 13. With a diverse student body of over 870 students from more than 48 nationalities, our school combines a strong sense of community with a commitment to the highest academic standards. As we continue to grow, we are thrilled to announce the opening of our new, purpose-built secondary campus — a state-of-the-art facility designed to further enrich the world-class education we offer across two sites. We are looking for a dynamic, organised and welcoming Receptionist to join our exceptional team for January 2027 start. If you are passionate about delivering excellent customer service, creating a warm and professional first impression, and supporting the smooth day-to-day running of our school, this is an exciting opportunity to make a difference as part of our high-performing team and drive the #RoyalStandard. Job Purpose: To provide a welcoming, professional and efficient first point of contact for students, parents, staff, visitors and external stakeholders, ensuring a high standard of customer service while supporting the smooth and effective operation of the school’s reception and administrative functions. Key Responsibilities include, but not limited to: · Provide accurate and full range of information within the category requested (location, curriculum, admission procedure – including the booking of tours, tour information, administration, structure etc..) to ensure the delivery of a quality customer service experience to all callers or visitors to the school. · Respond to telephone calls and enquiries courteously and be able to direct calls to appropriate school personnel as part of the customer service provision for the school. · Relate courteously with visitors and provide the appropriate welcome to the school to ensure a positive customer service experience. · Actively support the Admissions team by contacting enquiries and conversion of new leads to enrolments and updating it in the system (CRM), cross-selling to other GEMS schools with open seats, conducting school tours wherever necessary and assisting in enrolment events as and when required. · Maintain open lines of communication to new & prospective parents ensuring that their concerns and feedback are handled effectively and efficiently; liaising with other school personnel as required. · Complete administration and secretarial tasks as assigned to support the broader Front of House team to achieve their objectives. · Ensure the GEMS policies, procedures and codes of conduct are always followed.

To provide a welcoming, professional and efficient first point of contact for students, parents, staff, visitors and external stakeholders, ensuring a high standard of customer service while supporting the smooth and effective operation of the school’s reception and administrative functions. Key responsibilities include: providing accurate information on location, curriculum, admissions procedures (including booking tours and tour information); answering telephone calls courteously and directing to appropriate personnel; greeting visitors to ensure a positive customer service experience; supporting the Admissions team by contacting enquiries, converting leads to enrolments, updating CRM, cross-selling to other GEMS schools with open seats, conducting school tours as needed, and assisting in enrolment events; maintaining open lines of communication with new and prospective parents; handling concerns and feedback in collaboration with school personnel; completing administration and secretarial tasks to support the Front of House team; ensuring GEMS policies, procedures and codes of conduct are followed.