About the role

Responsibilities • Lead technical operations for Infrastructure Maintenance & Managed Services across servers, operating systems, virtualization, networks, security, storage, backup, and monitoring. • Lead technical escalations for critical incidents, coordinate troubleshooting, and ensure root-cause analysis and corrective actions are completed. • Coordinate infrastructure maintenance, upgrades, migrations, patches, and production changes, including impact assessments, risk reviews, testing, and rollback plans. • Monitor infrastructure availability, performance, capacity, and SLA compliance, identifying operational risks and improvement opportunities. • Coordinate with technical teams, service desk, application teams, and vendors to resolve issues and maintain service continuity. • Lead technical coordination for disaster recovery, service restoration, and major infrastructure incidents. • Maintain technical documentation, operating procedures, and knowledge-transfer materials. • Support infrastructure lifecycle and capacity planning, service improvements, and transition activities. • Participate in on-call support and respond to critical incidents when required. Requirements • BSc. degree in Computer Science, Information Technology, Computer Engineering, or a related field. • 8+ Yrs. of experience in IT Infrastructure & Operations, including technical leadership on large managed-services projects. • Strong understanding of enterprise infrastructure, Windows/Linux servers, virtualization, networking, storage, backup, disaster recovery, and monitoring. • Strong troubleshooting, root-cause analysis, risk assessment, and technical coordination skills. • Knowledge of ITIL practices, including Incident, Problem, Change, and Release Management. • ITIL or equivalent service-management certification. • Proficiency in Arabic and English.

Requirements

BSc. degree in Computer Science, Information Technology, Computer Engineering, or a related field.

8+ Yrs. of experience in IT Infrastructure & Operations, including technical leadership on large managed-services projects.

Strong understanding of enterprise infrastructure, Windows/Linux servers, virtualization, networking, storage, backup, disaster recovery, and monitoring.

Strong troubleshooting, root-cause analysis, risk assessment, and technical coordination skills.

Knowledge of ITIL practices, including Incident, Problem, Change, and Release Management.

ITIL or equivalent service-management certification.

Proficiency in Arabic and English.

Responsibilities

Lead technical operations for Infrastructure Maintenance & Managed Services across servers, operating systems, virtualization, networks, security, storage, backup, and monitoring.

Lead technical escalations for critical incidents, coordinate troubleshooting, and ensure root-cause analysis and corrective actions are completed.

Coordinate infrastructure maintenance, upgrades, migrations, patches, and production changes, including impact assessments, risk reviews, testing, and rollback plans.

Monitor infrastructure availability, performance, capacity, and SLA compliance, identifying operational risks and improvement opportunities.

Coordinate with technical teams, service desk, application teams, and vendors to resolve issues and maintain service continuity.

Lead technical coordination for disaster recovery, service restoration, and major infrastructure incidents.

Maintain technical documentation, operating procedures, and knowledge-transfer materials.

Support infrastructure lifecycle and capacity planning, service improvements, and transition activities.

Participate in on-call support and respond to critical incidents when required.

Endpoint Automation Management – Nexthink Administrator

About the role

Requirements

Responsibilities

Skills

Similar jobs across the Gulf