Customer Service Officer

Purpose: Provide assistance and information to clients in the DFM branch. Act as focal contact point between clients and the different functions within the brokerage department. Responsibilities: • Responsible for opening new accounts for branch clients in the DFM branch and ensure that all related paperwork is complete. • Understand and fulfill branch clients’ needs and requests in a timely manner and report any complaints, or feedback provided to the relevant parties. • Promote the firm’s services and answer branch clients’ inquiries comprehensively. • Assist the branch clients to: a)update account data, b) amend forms, c) issue and deliver checks • Stay up to date with Corporate Actions’ rules and regulations. • Adhere to the market’s rules and regulations, and the firm's policies and procedures. • Ensure compliance with all applicable AML/CTF rules and regulations as required in the conduct of the role. • Ensure timely completion of all relevant AML/CTF training provided by the Group. • Ensure response to AML, CTF & sanctions inquiries in a timely manner. Job Requirements: • Bachelor’s degree or High school Diploma • 0 - 4 years’ experience in a similar customer centric role. • Very good command of Arabic and English. • Good Microsoft Office skills (Word, Excel and Power point). • Excellent communication skills (written, verbal and listening). • Able to build partnerships and work well in teams. • Can identify problems and refer/escalate complex issues to a higher level. • Able to work under pressure. • Able to build partnerships and work well in teams. • Flexible in handling new tasks. “Thank you for your interest in applying to EFG Holding. Due to the high volume of applications/interest, please note that we are only able to respond directly to applicants that are shortlisted for interviews.” Show more Show less