Flagship Store Manager (Luxury Evening Wear)

About Tailor-Made Consultancy Tailor-Made Consultancy is a London-based consultancy specialising in retail, fashion, ready-to-wear and textiles. We partner with international brands to shape their growth strategy, retail operations and leadership teams across key global markets. We are currently recruiting on behalf of our partner, an international luxury eveningwear house, for the following role. Location: Riyadh, Kingdom of Saudi Arabia Reports to: Regional Retail Director, GCC Contract: Full-time, permanent About Our Partner Our partner is an internationally recognised eveningwear house, known for couture-level craftsmanship, exquisite embellishment and gowns worn on red carpets and at the world's most celebrated occasions. With boutiques across Europe and the Middle East, the house dresses women for the moments that matter most — galas, weddings, engagements and private celebrations. The Opportunity As part of its strategic expansion in the Kingdom, our partner's Riyadh Flagship Store — the house's showcase destination in Saudi Arabia. We are seeking an exceptional Flagship Store Manager to lead this landmark boutique from launch, build a high-performing team and establish the house as the first choice for eveningwear among Riyadh's most discerning clientele. This is a rare chance to shape the brand's presence in one of the world's fastest-growing luxury markets, in the spirit of Saudi Vision 2030. The Role The Flagship Store Manager owns the full performance of the Riyadh boutique: sales, clienteling, team, operations and brand image. You will be the face of the house in the Kingdom — a commercial leader, a client ambassador and a guardian of luxury standards. Key Responsibilities Commercial performance • Deliver sales, margin and KPI targets (conversion, average transaction value, units per transaction, sell-through). • Analyse weekly business results and act on trends, best-sellers and stock gaps. • Build seasonal business plans with the Regional Retail Director, aligned to key moments such as Ramadan, Eid, the wedding season and Riyadh Season. Clienteling and VIC management • Grow and nurture a portfolio of VIC and high-net-worth clients through personalised, discreet service. • Lead private appointments, home and palace visits, trunk shows and exclusive client events. • Oversee made-to-measure, special orders and alterations from first fitting to final delivery. • Ensure every client record is complete and used in the CRM to drive repeat business. Team leadership • Recruit, onboard and develop a team of Fashion Advisors, Stylists and Operations staff. • Set individual targets, coach daily on the sales floor and run regular performance reviews. • Build a culture of excellence, teamwork and pride in the brand; identify and grow future leaders. • Champion the development of Saudi talent in line with Nitaqat and localisation goals. Operations and brand standards • Uphold the house's visual merchandising, service ceremony and boutique presentation at all times. • Manage stock control, replenishment, inventory counts and shrinkage prevention. • Ensure compliance with company policies, health and safety, and Saudi labour and retail regulations. • Manage store budgets, payroll costs and operating expenses. Market and brand ambassadorship • Monitor the competitive landscape and local luxury trends, sharing insights with head office. • Represent the brand at local events and build partnerships with stylists, event planners and influential clients. Your Profile Experience • 7+ years in luxury retail, including at least 3 years as Store Manager or Boutique Manager. • Proven experience in eveningwear, bridal, couture or luxury ready-to-wear; flagship or opening experience is highly desirable. • A strong track record of exceeding sales targets and building a loyal VIC clientele. • Experience in the Saudi or wider GCC luxury market, with an established local client network. Skills and attributes • Natural leader who inspires, coaches and retains high-performing teams. • Commercially sharp, comfortable with KPIs, reports and retail analytics. • Impeccable presentation, discretion and a deep understanding of Saudi culture and client expectations. • Genuine passion for fashion, fabrics, craftsmanship and the art of dressing for occasions. • Fluent in Arabic and English (spoken and written); French or another language is a plus. • Confident with CRM, POS and Microsoft Office tools. • Bachelor's degree in Business, Fashion or a related field preferred. Eligibility: In line with Saudi Ministry of Human Resources and Social Development regulations for women's eveningwear retail, this role is open to Saudi female nationals. Show more Show less